Abstract
This chapter presents a case study of a Fortune 500 biotechnology company (hereafter called Biotech)1. In our learning curve (Figure 1.2), the Biotech case maps to Phase II — pilot projects driven by the promise of cost savings. This chapter presents a highly realistic picture of the client’s experiences with offshoring of IT work for the first time and how best and worst practices quickly emerge from experience. In telling this story, we hope that other clients may apply Biotech’s lessons to accelerate their own path on the learning curve.
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© 2008 Joseph Rottman and Mary Lacity
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Rottman, J., Lacity, M. (2008). A client’s experiences with its initial offshore outsourcing program. In: Offshore Outsourcing of IT Work. Technology, Work and Globalization. Palgrave Macmillan, London. https://doi.org/10.1057/9780230582965_2
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DOI: https://doi.org/10.1057/9780230582965_2
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