Abstract
A reductionist view of the role of an editor would be that it is but a series of service transactions—receive a manuscript, assign reviewers, read the manuscript, read the reviews, write a decision letter, pick up the next one and repeat the process. Lest the reader be horrified that as an editor I have viewed my decision letters as no more than hamburgers at a fast food drive-through (and you are probably grumbling about applying the word “fast” to editorial decisions), let me elaborate on why applying a service lens to the editor’s role is appropriate and useful.
Keywords
- Customer Service
- Organizational Citizenship Behavior
- Citizenship Behavior
- Peer Review Process
- Service Recovery
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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© 2008 Ann Marie Ryan
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Ryan, A.M. (2008). How May I Help You? Editing as Service. In: Baruch, Y., Konrad, A.M., Aguinis, H., Starbuck, W.H. (eds) Opening the Black Box of Editorship. Palgrave Macmillan, London. https://doi.org/10.1057/9780230582590_3
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DOI: https://doi.org/10.1057/9780230582590_3
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