Introduction

Abstract

The economic drivers pressing organisations into major change initiatives have never been greater. Fierce competition, changing business models, new technology, deregulation, cost pressures and globalisation are creating the need for organisations to undertake more and more initiatives of unprecedented complexity and with unprecedented speed. However, despite the increasing levels of investment being made by organisations in projects and programmes, a startling number of initiatives fail to deliver the expected value, never get implemented, or cost substantially more and take substantially longer than planned.