Abstract
The directors of Cisco Systems were assembled in the boardroom waiting for their new CEO, John Chambers. They knew the boss was in the building, because he had been spotted. Had he forgotten? Didn’t he realize the importance of his inaugural board meeting? Chambers turned up half an hour late. He said he was sorry, but he’d been busy sorting out a customer’s problem.
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© 2005 Peninah Thomson and Jacey Graham
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Thomson, P., Graham, J., Lloyd, T. (2005). The customer is queen. In: A Woman’s Place is in the Boardroom. Palgrave Macmillan, London. https://doi.org/10.1057/9780230514126_2
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DOI: https://doi.org/10.1057/9780230514126_2
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