Skip to main content
SpringerLink
Log in

Retaining Project Knowledge in an Outsourcing Context

  • Chapter
Collaboration in Outsourcing

Part of the book series: Technology, Work and Globalization ((TWG))

  • 290 Accesses

Abstract

Distributed collaboration is a common phenomenon in today’s world of virtual organizations and ever increasing number of outsourced and offshored projects. Failures in collaboration due to space, time, and cultural differences lead to failures of many distributed projects and large financial losses. A well chosen portfolio of collaboration tools improves collaboration and contributes to increased project success rate. However, in the scientific literature there is no method that provides guidance on how to select a proper collaboration tools portfolio (CTP) that would boost distributed collaboration.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 49.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 65.00
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 70.00
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Basili, V. R., Caldiera, G. and Rombach, H. D. (1994). Experience factory. In Encyclopedia of Software Engineering, vol. 1. Ed. J. J. Marciniak. New York: Wiley, 469–76.

    Google Scholar 

  • Collier, B., DeMarco, T., and Fearey, P. (1996). A defined process for project postmortem review. IEEE Software 13(4): 65–72.

    Article  Google Scholar 

  • Desouza, K. C., Awazu, Y., and Baloh, P. (2006). Managing knowledge in global software development efforts: Issues and practices. IEEE Software 23(5): 30–7.

    Article  Google Scholar 

  • Disterer, G. (2002). Management of project knowledge and experiences. Journal of Knowledge Management 6(5): 512–20.

    Article  Google Scholar 

  • Earl, M. J. (1996). The risks of outsourcing IT. Sloan Management Review 3: 26–32.

    Google Scholar 

  • Fitter, F. (2000) Catalysts for knowledge. Knowledge Management Magazine, 7.

    Google Scholar 

  • Gulliver, F. R. (1987). Post-project appraisals pay. Harvard Business Review 65(2): 128–32.

    Google Scholar 

  • Ingram, P., Simons, T. (2002). The transfer of experience in groups of organizations: Implications for performance and competition. Management Science 48: 1517–33.

    Article  Google Scholar 

  • Knocko LTD (2010). Retrieved from http://www.knoco.com/knowledge-asset.htm.

  • Komi-Sirviö, S., Mäntyniemi, A., and Seppänen, V. (2002). Toward a practical solution for capturing knowledge for software projects. IEEE Software 19(3): 60–2.

    Article  Google Scholar 

  • Kumar, K. (1990). Post implementation evaluation of computer-based information systems: Current practices. Communications of the ACM 33(2): 203–12.

    Article  Google Scholar 

  • Lullies, V., Bollinger, H., and Weltz, F. (1993) Wissenslogistik – Uber den betrieblichen Umgang mit Wissen bei Entwicklungsvorhaben. Frankfurt-New York.

    Google Scholar 

  • Moustaghfir, K. (2009). How knowledge assets lead to a sustainable competitive advantage: Are organizational capabilities a missing link? Knowledge Management Research Practice 7(4): 339–55.

    Article  Google Scholar 

  • Oshri, I., Kotlarsky, J., and Willcocks, L. P. (2007). Managing dispersed expertise in IT off-shore outsourcing: Lessons from Tata consultancy services. MIS Quarterly Executive 6(2): 53–65.

    Google Scholar 

  • Project Management Institute (PMI) (2004). A guide to the project management body of knowledge (PMBOK guide). Philadelphia: Project Management Institute.

    Google Scholar 

  • Schindler, M. and Eppler, M. J. (2003). Harvesting project knowledge: A review of project learning methods and success factors. International Journal of Project Management 21(3): 219–28.

    Article  Google Scholar 

  • Steinle, C., Eickhoff, M., and Vogel, M. (2000). Vitalisierung von Unternehmen durch organisationales Lernen in Projekten. In Vitalisierung. Ed. C. Steinle et al. Frankfurt: FAZ, 277–93.

    Google Scholar 

  • Teng, J. T. C., Cheon, M. J., and Grover, V. (1995). Decisions to outsource information systems functions: Testing a strategy-theoretic discrepancy model. Decision Sciences 26(1): 75–103.

    Article  Google Scholar 

  • Von Krogh, G. (1998). Care in knowledge creation. California Management Review 40(3): 133–53.

    Article  Google Scholar 

  • Zellmer-Bruhn, M. E. (2003). Interruptive events and team knowledge acquisition. Management Science 49(4): 514–28.

    Article  Google Scholar 

Download references

Authors
  1. Antonios-Lavrentios Voutsinos
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Department of Information and Computing Sciences, Utrecht University, Netherlands

    Sjaak Brinkkemper (Professor of Organization and Information) (Professor of Organization and Information)

  2. Department of Information and Computing Sciences, Utrecht University, Netherlands

    Slinger Jansen (Assistant Professor) (Assistant Professor)

Copyright information

© 2012 Antonios-Lavrentios Voutsinos

About this chapter

Cite this chapter

Voutsinos, AL. (2012). Retaining Project Knowledge in an Outsourcing Context. In: Brinkkemper, S., Jansen, S. (eds) Collaboration in Outsourcing. Technology, Work and Globalization. Palgrave Macmillan, London. https://doi.org/10.1057/9780230362994_9

Download citation

Publish with us

Policies and ethics

Search

Navigation