When Enough is Enough

Abstract

Every once in a while you might be tempted to ask yourself ‘is it worth it?’ when working with a particularly troublesome client. Your client might have engaged you to work on a project you like, and might be providing you with challenging and enjoyable things to do. But the issues surrounding managing this particular customer are proving time-consuming and onerous, and you are struggling to make headway. You have tried to resolve the issues between you, but no matter how you approach it, your client isn’t open to being influenced by you, and is determined to proceed down a track that is fast becoming untenable for you. The issues seem intractable, and you are beginning to wonder if it is worth your while continuing to invest the time, effort, and energy involved in working with them.