A Practical Approach to the Design of Visit Systems: Application to the Musée de La Cassette

Abstract

The Musée de La Cassette case raises the question, how must a service system be designed for it to deliver a good service? Specifically, the system we are considering is a visit system, in which a stream of customers moves among a number of service stations, receiving service from each one. A typical example of a visit system is a hospital, where patients go from one department to another to obtain specialized services. An art exhibition is also a visit system, with the exhibits acting as service stations.