Abstract
Our research has been tracking the evolution of the outsourcing market since its modern beginnings in 1989 with the seminal Eastman Kodak deal in the US. Our four previous chapters provide the foundational lessons and practices that make for effective sourcing strategy and delivery. This chapter asks: what next?
The future is already here — it is just unevenly distributed.
— William Gibson1
We are only the facilitator. We bring together those technologies in IT and in our network and take the products to the customers. We are not the most innovative party. We have to challenge the suppliers for innovation.
— Hans Wijins, Director of Innovation KPN
Innovation, for me is, twofold. One is the ability to wake up one morning and realize there is a different and better way of doing something. Secondly, combining that with an ability to deliver.
— Damian Bunyan E.ON
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Notes
Gooding, G. (2002) The Contribution of the CIO To Business Innovation.PhD Thesis, Oxford University, Oxford.
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© 2011 Leslie P. Willcocks, Sara Cullen & Andrew Craig
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Willcocks, L.P., Cullen, S., Craig, A. (2011). Collaborating to innovate: The next phase. In: The Outsourcing Enterprise. Technology, Work, and Globalization. Palgrave Macmillan, London. https://doi.org/10.1057/9780230290570_5
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DOI: https://doi.org/10.1057/9780230290570_5
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-31226-9
Online ISBN: 978-0-230-29057-0
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