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Rudeness and Incivility in the Workplace

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Friends and Enemies in Organizations

Abstract

Incivility may be defined as low intensity deviant behaviour that violates workplace norms for mutual respect. The effects of intra-organizational incivility are considerable, and resolving conflicts among co-workers can account for much of managers’ time. This chapter details the nature of incivility and its consequences. The chapter provides keys to recognizing and dealing with habitual instigators and offers remedies that are being used effectively by organizations to curtail and correct employee-toemployee incivility.

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Authors
  1. Janie Harden Fritz
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Editor information

Editors and Affiliations

  1. Organizational Behaviour programme within the Faculty of Business, AUT University, New Zealand

    Rachel L. Morrison

  2. University of Canterbury, New Zealand

    Sarah L. Wright (lecturer in Organisational Development and Leadership) (lecturer in Organisational Development and Leadership)

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© 2009 Janie Harden Fritz

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Fritz, J.H. (2009). Rudeness and Incivility in the Workplace. In: Morrison, R.L., Wright, S.L. (eds) Friends and Enemies in Organizations. Palgrave Macmillan, London. https://doi.org/10.1057/9780230248359_9

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