When we think about problems of respect and civility in workplaces, we all tend to imagine the worst situations— the ones that lead to ugly disputes, tense conflicts, acts of physical violence and even homicides. Such situations do exist and greatly affect workplaces. We must not, however, lose sight of the many other situations where lack of respect or incivility emits much weaker signals. These other situations include not saying “hello,” showing scorn or ridicule, forgetting to say “thank you” or being bossy. These acts or attitudes of disrespect are legion, and represent around 20 percent of managers’ work time. Beyond these figures, all of us can give examples of disrespect.
KeywordsSexual Harassment Physical Violence Work Team Psychological Aggression Senior Executive
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