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Recognize Your Employees: A Simple Act

  • Jean-Pierre Brun
  • Cary Cooper

Abstract

After visiting a call center to introduce practices for better recognition of its 250 employees, we were told by one: “This is the first time in 15 years on the job that a vice-president has come and sat down with me for an hour to get a better understanding of what I do! He was nice and showed interest in my work. He saw it wasn’t easy to act on customer requests. His visit made me rethink my opinion of the bosses and my perception of the organization. I’m not the only one. Most saw his visit as a major sign of recognition for us, who usually get so little consideration in the organization.”

Keywords

Human Resource Management Senior Executive Head Nurse Customer Request Miss Piece 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Notes

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Copyright information

© Jean-Pierre Brun & Cary Cooper 2009

Authors and Affiliations

  • Jean-Pierre Brun
    • 1
  • Cary Cooper
    • 2
  1. 1.Université LavalCanada
  2. 2.Lancaster UniversityUK

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