After visiting a call center to introduce practices for better recognition of its 250 employees, we were told by one: “This is the first time in 15 years on the job that a vice-president has come and sat down with me for an hour to get a better understanding of what I do! He was nice and showed interest in my work. He saw it wasn’t easy to act on customer requests. His visit made me rethink my opinion of the bosses and my perception of the organization. I’m not the only one. Most saw his visit as a major sign of recognition for us, who usually get so little consideration in the organization.”
KeywordsHuman Resource Management Senior Executive Head Nurse Customer Request Miss Piece
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