Understand the Business

Abstract

The initial step in the Understand the Business phase is to establish the baseline by documenting the as-is state of the current process being outsourced. A good baseline will help establish the desired outcomes, the single most important part of Vested Outsourcing. It is also the starting point for establishing the business case to justify the change financially and for developing contracts and agreements. A good baseline will provide a solid understanding of improvement opportunities and help to identify what the cost of a program will be—a key for any service provider signing up to take risk under a Vested Outsourcing agreement.