Skip to main content
SpringerLink
Log in

Investigating Reliability and Rescue

  • Chapter
  • First Online:
Private Action for Public Purpose

  • 293 Accesses

Abstract

The second chapter, by Dr Anton Bradburn, explores the nature of reliability and risk and its applicability to emergency and rescue organisations. The chapter utilises academic literature on highly reliable organisations and takes a general approach using sources from the UK but with some reference to Falck. There is also an initial examination of the extent to which there is a universal culture which is applicable to all rescue organisations.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Boston-Fleischhauer, C. (2008). Enhancing healthcare process design with human factors engineering and reliability science, part 1: setting the context. Journal of nursing administration, 38(1), 27–32.

    Google Scholar 

  • Busby, J., & Iszatt-White, M. (2014). The relational aspect to high reliability organization. Journal of Contingencies and Crisis Management, 22(2), 69–80.

    Article  Google Scholar 

  • Cilliers, Paul. (2001). Boundaries, hierarchies and networks in complex systems. International Journal of Innovation Management, 5(2), 135–147.

    Article  Google Scholar 

  • Coakes, E., Bradburn, A., & Sugden, G. (2004). Managing and leveraging knowledge for organisational advantage. Knowledge Management Research & Practice, 2(2), 118–128.

    Article  Google Scholar 

  • Department of Communities and Local Government. (2012). Comparison of European Fire Statistics Final Report for the Department of Communities and Local Government. Fire Research Report. January 2012. Russell Hocken (Project Manager).

    Google Scholar 

  • Donnelly, L. (2015, May 8). NHS accused of ‘scandalous’ 999 response time policy. Daily Telegraph.

    Google Scholar 

  • Fire Brigades Union, Labour Research Department. (2008, November). In the line of duty.

    Google Scholar 

  • Johnson, G., & Scholes, K. (1993). Exploring corporate strategy. London: Prentice Hall.

    Google Scholar 

  • Kotler, P., Armstrong, G., Saunders, J., & Wong, V. (1996). Principles of marketing. European edition, (Vol. 13, p. 556). London: Prentice Hall.

    Google Scholar 

  • Ladyman, J., Lambert, J., & Weisner, K. (2012). What is a complex system? University of Bristol. www.philsci-archive.pitt.edu/9044/4/LLWultimate.pdf.

  • Li, K. Y., & Thimbleby, H. (2014). Hot Cheese: A Processed Swiss Cheese Model. Journal of the Royal College of Physicians, 44, 116–121. (Edinburgh).

    Google Scholar 

  • Lovelock, C. H. (Ed). (1988). Managing services: Marketing operations and human resources. London: Prentice-Hall International.

    Google Scholar 

  • Mitchell, J., & Bray, G. (1990). Emergency Services Stress: Guidelines for preserving the health and careers of emergency services personnel. Englewood Cliffs: Prentice Hall.

    Google Scholar 

  • Nonaka, I., & Takeuchi, H. (1995). The knowledge creating company. Oxford: University Press.

    Google Scholar 

  • Pell, J. P., Sirel, J. M., Marsden, A. K., Ford, I., & Cobbe, S. M. (2001). Effect of reducing ambulance response times on deaths from out of hospital cardiac arrest: cohort study. Bmj, 322(7299), 1385–1388.

    Google Scholar 

  • Peters, T. J., & Waterman, R. H. (1982). In search of excellence: Lessons from America’s best run companies. London: Harper Business.

    Google Scholar 

  • Reason, J. (1990). The contribution of latent human failures to the breakdown of complex systems. Philosophical transactions of the Royal Society of London series B. Biological Sciences, 327, 475–484.

    Article  Google Scholar 

  • Reason, J. (2000). Human error: Models and management. BMJ 320(7257), 768–770.

    Google Scholar 

  • Slovic, P., Fischhoff, B., & Lichtenstein, S. (1985). Characterizing perceived risk. In R.W. Kates, C. Hochnemsen & J. X. Kasperson (Eds.), Perilous progress: Managing the hazards of technology, (pp. 91–125). Boulder, Co: Westview.

    Google Scholar 

  • Thomson, R. (22nd Oct 2014). Ambulance response times: Speeding Downhill? Quality watch.org.uk.

  • Wagner, S. L. (2005). The rescue personality: Fact or fiction? Australian Journal of Disaster and Trauma Studies, 2005–2.

    Google Scholar 

  • Weick, K., & Sutcliffe, K. (2001). Managing the unexpected. San Francisco: Jossey-Bass.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. PhD Graduate, London South Bank University, London, UK

    Anton Bradburn

Authors
  1. Anton Bradburn
    View author publications

    You can also search for this author in PubMed Google Scholar

Copyright information

© 2017 The Author(s)

About this chapter

Cite this chapter

Bradburn, A. (2017). Investigating Reliability and Rescue. In: Private Action for Public Purpose. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-349-95214-4_2

Download citation

Publish with us

Policies and ethics

Search

Navigation