Abstract
Emotions, that’s fluffy data isn’t it?
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Walden, S. (2017). The Value of Emotions. In: Customer Experience Management Rebooted. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-349-94905-2_10
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DOI: https://doi.org/10.1057/978-1-349-94905-2_10
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Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-94904-5
Online ISBN: 978-1-349-94905-2
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