Skip to main content

The LSO, Market Forces and the Challenge to Professional Self-Regulation in the 1980s

  • Chapter
  • First Online:
Ombudsmen at the Crossroads

Abstract

This chapter focuses more closely on the immediate professional background in the 1980s to the establishment of the LSO. It charts the fortunes of the divided legal profession and in particular the challenges to self-regulation. At the centre of the discussion is the rise to prominence of consumer protection as a rival to professional discipline. This shift in emphasis culminated in direct government intervention in 1989, with reform proposals for the legal profession at large and for its self-regulatory system in particular, whereby John Major’s Conservative government sought to replace professional discipline with the discipline of the market. The LSO emerged as a complement to the surviving self-regulatory process and as a form of joint regulation alongside the legal profession in both its main branches.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

eBook
USD 16.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 59.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    The “umbrella” is in effect the Legal Services Board. This was established by the Legal Services Act 2007 as a single independent oversight regulator, responsible for ensuring high standards of competence, conduct and service in the legal profession, and responsible for supervising the existing regulators of the legal professions.

  2. 2.

    For example, there are over 130,000 practising solicitors and nearly 16,000 barristers in practice.

  3. 3.

    Lord Hailsham, HL Deb, vol 458, col. 825, 14 January 1985.

  4. 4.

    Lord Chancellor, HL Deb, vol 458, col. 779, 14 January 1985.

  5. 5.

    It was established in Cheltenham Spa, away from the Law Society’s main location in Chancery Lane, London.

  6. 6.

    The monopoly on conveyancing, previously held by solicitors, had ended in 1985, but it only extended to licensed conveyancers. It remained an offence for anyone else to draw up or prepare documents connected with the transfer of title to property for payment.

  7. 7.

    Lord Lane, the Lord Chief Justice, The Guardian, 17 February 1989.

  8. 8.

    Sir Stephen Brown, President of the Family Division, The Times, 23 February 1989.

  9. 9.

    Desmond Fennell, QC, Chairman of the Bar, The Guardian, 26 January 1989.

  10. 10.

    The Lay Observer, an independent person appointed by the Lord Chancellor under section 45(1) of the Solicitors Act 1974, could examine allegations from members of the public about the Law Society’s handling of complaints against solicitors.

  11. 11.

    HC Standing Committee D, cols 167, 177, 22 May 1990.

  12. 12.

    For example, the Parliamentary and Local Government Ombudsmen had a limit of 12 months.

  13. 13.

    Standing Committee D, col 177, 22 May 1990, Attorney General; HL Deb, vol 516, col 1674, 15 March 1990, Lord Chancellor.

  14. 14.

    HL Deb Committee, vol 514, col 1294, 25 January 1990, Lord Coleraine; HL Deb Committee, vol 516, col 264, 20 February 1990, Lord Renton, Lord Boardmam; Standing Committee D, col 172, 22 May 1990, Mr Lawrence.

Bibliography

  • Barnes, M. (1994). Monitoring and evaluating methods of regulation. In Proceedings from the Annual Research Conference 1994: Profession, Business or trade: Do the Professions have a future? The Law Society’s Research and Policy Planning Unit. London: The Law Society.

    Google Scholar 

  • Benson. (1979). Report on the Royal Commission on Legal Services. Cmnd 7640. London: HMSO.

    Google Scholar 

  • Consumers’ Association. (1989). The work and organisation of the legal profession: Memorandum from consumers’ association in response to the government’s Green Paper (Cm 570) of January 1989.

    Google Scholar 

  • Coopers and Lybrand. (1984). Review of the Law Society’s affairs. London: The Law Society.

    Google Scholar 

  • Coopers and Lybrand. (1986). Final report. London: The Law Society.

    Google Scholar 

  • Green Paper. (1989a). The work and organisation of the legal profession. Cm570. London: HMSO.

    Google Scholar 

  • Green Paper. (1989b). Contingency fees. Cm571. London: HMSO.

    Google Scholar 

  • Green Paper. (1989c). Conveyancing by authorised practitioners. Cm572. London: HMSO.

    Google Scholar 

  • James, R. and Seneviratne, M. (1995). The Legal Services Ombudsman: Form versus function? Modern Law Review, 58(2), 187–207.

    Article  Google Scholar 

  • James, R. and Seneviratne, M. (1996). Solicitors and client complaints. Consumer Policy Review, 6(3), 101–105.

    Google Scholar 

  • Law Society. (1989). Striking the balance. London: The Law Society.

    Google Scholar 

  • Law Society. (1990). A survey of complainants satisfaction among lay complainants to the solicitors complaints bureau. London: The Law Society.

    Google Scholar 

  • LSO. (1996). Fifth annual report of the Legal Services Ombudsman 1995. 426. London: HMSO.

    Google Scholar 

  • NCC. (1985). In dispute with the solicitor: Consumers and the profession: A review of complaints procedures. London: National Consumer Council.

    Google Scholar 

  • NCC. (1989a). Ordinary justice: Legal services and the courts in England and Wales: A consumer view. London: National Consumer Council.

    Google Scholar 

  • NCC. (1989b). Response to the Lord Chancellor’s Department Green Paper. London: National Consumer Council.

    Google Scholar 

  • NCC. (1994). The Solicitors Complaints Bureau: A consumer view. London: National Consumer Council.

    Google Scholar 

  • Newbold, A. and Zellick, G. (1987). Reform of the solicitors’ complaints procedures: Fact or fiction? Civil Justice Quarterly, 25–43.

    Google Scholar 

  • OFT. (1989). Green Papers on: The work and organisation of the legal profession; Conveyancing by authorised practitioners; contingency fees – comment by the Director General of Fair Trading. London: Office of Fair Trading.

    Google Scholar 

  • SCB. (1986) First annual report of the Solicitors Complaints Bureau 1986.

    Google Scholar 

  • Seneviratne, M. (1999). The legal profession: Regulation and the consumer. London: Sweet and Maxwell.

    Google Scholar 

  • Stanley, C. (1991). Enterprising Lawyers: Changes in the market for legal services. The Law Teacher, 44–51.

    Google Scholar 

  • Thornton, A. (1995). The professional responsibility and ethics of the English bar. In R. Cranston ed., Legal Ethics and Professional Responsibility. Oxford: Clarendon Press.

    Google Scholar 

  • White, R. (1991). The administration of justice. Oxford: Blackwells.

    Google Scholar 

  • White Paper. (1989). Legal services: A framework for the future. In Cm740. London: HMSO.

    Google Scholar 

  • Zander, M. (1968). Lawyers in the public interest. London: Weidenfeld and Nicholson.

    Google Scholar 

  • Zander, M. (1989). A matter of justice, the legal system in ferment. Oxford: Oxford University Press.

    Google Scholar 

  • Zander, M. (1990). The Thatcher government’s onslaught on lawyers: Who won? The Law Teacher, 24, 753–785.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Copyright information

© 2017 The Author(s)

About this chapter

Cite this chapter

O’Brien, N., Seneviratne, M. (2017). The LSO, Market Forces and the Challenge to Professional Self-Regulation in the 1980s. In: Ombudsmen at the Crossroads. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-58446-5_3

Download citation

Publish with us

Policies and ethics