Technology at Work: Attitudes Toward Law Enforcement in “Social” Media

Chapter

Abstract

This chapter examines community attitudes toward local law enforcement through the lens of social media reports. Content analysis of 301 online reviews of police stations from Los Angeles, Chicago, Houston, and Philadelphia are used to illustrate common themes in public opinions of the police. It is suggested that further investigation into the benefits and harms of social media may assist public relations efforts by police agencies. As a relatively young technology that has profoundly impacted everyday life it is important that both researchers and law enforcement alike begin to come to terms with the power of social media and its impact on law enforcement.

Keywords

Social media Public opinion Online reviews Internet 

References

  1. Anderson, E. (1999). Code of the street: Decency, violence, and the moral life of the inner city. New York: W. W. Norton.Google Scholar
  2. Anderson, E. W. (1998). Customer satisfaction and word of mouth. Journal of Service Research, 1(1), 5–17. doi:  10.1177/109467059800100102.CrossRefGoogle Scholar
  3. Bain, A., Robinson, B. K., & Conser, J. (2014). Perceptions of policing: Improving communication in local communities. International Journal of Police Science & Management, 16(4): 267–276.CrossRefGoogle Scholar
  4. Callanan, V. J., & Rosenberger, J. S. (2011). Media and public perceptions of the police: Examining the impact of race and personal experience. Policing and Society, 21(2), 167–189. doi:  10.1080/10439463.2010.540655.CrossRefGoogle Scholar
  5. Carr, P. J., Napolitano, L., & Keating, J. (2007). We never calll the cops and here is why: A qualitative examination of legal cynicism in three Philadelphia neighborhoods. Criminology, 45(2), 445–480. doi:  10.1111/j.1745-9125.2007.00084.x.CrossRefGoogle Scholar
  6. Chintagunta, P. K., Gopinath, S., & Venkataraman, S. (2010). The effects of online user reviews on movie box office performance: Accounting for sequential rollout and aggregation across local markets. Marketing Science, 29(5), 944–957. doi:  10.1287/mksc.1100.0572.CrossRefGoogle Scholar
  7. Corzine, J., Huff-Corzine, L., & Whitt, H. P. (1999). Cultural and subcultural theories of homicide. In M. D. Smith & M. A. Zahn (Eds.), Homicide: A sourcebook of social research (pp. 42–57). Thousand Oaks: Sage Publications.Google Scholar
  8. Derber, C. (2015). The wilding of America: Money, mayhem, and the new American dream. New York: Worth.Google Scholar
  9. Nielsen. (2014). Tops of 2014: Digital. Available at: http://www.nielsen.com/us/en/insights/news/2014/tops-of-2014-digital.html.
  10. Perrin, A. (2015). Social networking usage: 2005–2015. Available at: http://www.pewinternet.org/2015/10/08/social-networking-usage-2005-2015/.
  11. Pew Research Center. (2015). The smartphone difference. Available at: http://www.pewinternet.org/2015/04/01/us-smartphone-use-in-2015/.
  12. Rosenbaum, D. P., Schuck, A. M., Costello, S. K., Hawkins, D. F., & Ring, M. K. (2005). Attitudes toward the police: The effects of direct and vicarious experience. Police Quarterly, 8(3), 343–365. doi:  10.1177/1098611104271085.CrossRefGoogle Scholar
  13. Sparks, B. A., & Browning, V. (2011). The impact of online reviews on hotel booking intentions and perception of trust. Tourism Management, 32(6), 1310–1323. doi: http://dx.doi.org/10.1016/j.tourman.2010.12.011.CrossRefGoogle Scholar
  14. Stephen, B. (2015). Social media helps black lives matter fight the power. Wired, 23, 120–121.Google Scholar
  15. Utz, S., Kerkhof, P., & Van Den Bos, J. (2012). Consumers rule: How consumer reviews influence perceived trustworthiness of online stores. Electronic Commerce Research and Applications, 11(1), 49–58. doi: http://dx.doi.org/10.1016/j.elerap.2011.07.010.CrossRefGoogle Scholar
  16. Weitzer, R. (2002). Incidents of police misconduct and public opinion. Journal of Criminal Justice, 30(5), 397–408. doi: http://dx.doi.org/10.1016/S0047-2352(02)00150-2.CrossRefGoogle Scholar

Copyright information

© The Author(s) 2016

Open Access This chapter is distributed under the terms of the Creative Commons Attribution Noncommercial License, which permits any noncommercial use, distribution, and reproduction in any medium, provided the original author(s) and source are credited.

Authors and Affiliations

  1. 1.Department of Sociology and Criminal JusticeUniversity of Mount UnionAllianceUSA

Personalised recommendations