A Longitudinal Perspective on Turn Design: From Role-Plays to Workplace Patient Consultations

  • Hanh thi Nguyen


This longitudinal conversation analytic study tracks a pharmacy student’s development of interactional competence in patient counseling from classroom role-plays to workplace performance, with a focus on turn-design practices. I first examine the learner’s employment of turn-design practices to achieve key patient counseling tasks (drug identification, allergy inquiry, and advice giving) in role-plays over a semester. Then, I analyze how the practices developed in the role-plays were utilized or modified in actual consultations at the workplace one year later. In the context of the analysis, I discuss the challenge to strike a balance between striving for a large data set and maintaining similarities across cases for comparison in order to observe changes over time.


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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Hanh thi Nguyen
    • 1
  1. 1.Hawaii Pacific UniversityHonoluluUSA

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