Skip to main content
SpringerLink
Log in

Belonging and Satisfaction of Service-Minded Students at American Research Universities

  • Chapter
  • First Online:
Civic Engagement and Community Service at Research Universities

  • 786 Accesses

Abstract

This chapter examines the relationship between community service and service-learning experiences and five measures of student satisfaction using multi-institutional data from the 2014 Student Experience in the Research University (SERU) survey. Specifically, this chapter considers the influence of service experiences on students’ satisfaction with their overall social experience in college, their overall academic experience in college, the perceived value of their education for the price paid, the feeling of belonging at their institution, and their indication that they would choose to reenroll at their current institution. Further, this chapter discusses implications for university professionals interested in improving students’ satisfaction with their social and academic institutional experiences.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 119.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 159.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Association of American Colleges & Universities. (2015). Civic learning and democratic engagement (CLDE). http://aacu.org/clde.

  • Astin, A. W. (1975). Preventing students from dropping out. San Francisco, CA: Jossey-Bass.

    Google Scholar 

  • Astin, A. W. (1984/1999). Student involvement: A developmental theory for higher education. Journal of College Student Development, 40(5), 518–529.

    Google Scholar 

  • Astin, A. W., & Sax, L. J. (1998). How undergraduates are affected by service participation. Journal of College Student Development, 39(3), 251–263.

    Google Scholar 

  • Barnhardt, C., Sheets, J., & Pasquesi, K. (2015). You expect what? Students’ perceptions as resources in acquiring commitments and capacities for civic engagement. Research in Higher Education, 56(6), 622–624.

    Article  Google Scholar 

  • Belcheir, M. L. (2003). The campus environment as viewed through the lens of the national survey of student engagement. Research Report 2003-01. Boise, ID: Boise State University.

    Google Scholar 

  • Berger, J. B., & Milem, J. F. (1999). The role of student involvement and perceptions of integration in a causal model of student persistence. Research in Higher Education, 40(6), 641–664.

    Article  Google Scholar 

  • Berson, J. S., & Younkin, W. F. (1998, November). Doing well by doing good: A study of the effects of a service-learning experience on student success. Paper presented at the American Society of Higher Education, Miami, FL.

    Google Scholar 

  • Bowman, N. A., & Denson, N. (2014). A missing piece of the departure puzzle: Student–institution fit and intent to persist. Research in Higher Education, 55(2), 123–142.

    Article  Google Scholar 

  • Boyte, H., & Hollander, E. (1999). Wingspread declaration on renewing the civic mission of the American Research University. Providence, RI: Campus Compact.

    Google Scholar 

  • Bringle, R. G., Philips, M. A., & Hudson, M. (2004). The measure of service learning: Research scales to assess student experiences. Washington, DC: American Psychological Association.

    Book  Google Scholar 

  • Bureau, D. A., Cole, J. S., & McCormick, A. C. (2014). Frequent participation in service learning: Examining institutional difference and individual benefits. New Directions for Institutional Research, 162, 17–27.

    Article  Google Scholar 

  • Campus Compact. (2014). Three decades of institutionalizing change: 2014 annual membership survey. http://kdp0l43vw6z2dlw631ififc5.wpengine.netdna-cdn.com/wp-content/uploads/2015/05/2014-CC-Member-Survey.pdf.

  • Carnegie Community Engagement Classification. (2015). How is “community engagement” defined? Boston, MA: University of Massachusetts Boston, New England Resource Center for Higher Education. http://nerche.org/index.php?option=com_content&view=article&id=341&Itemid=92#CE%20def.

  • Center for Studies in Higher Education, University of California Berkeley. (n.d.) SERU mission. http://www.cshe.berkeley.edu/SERU/seru-mission.

  • Campus Compact. (2015). Mission and vision. http://compact.org/who-we-are/mission-and-vision/.

  • Ehrlich, T. (Ed.). (2000). Civic responsibility and higher education. Phoenix, AZ: Oryx Press.

    Google Scholar 

  • Elliott, K. M., & Healy, M. A. (2001). Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, 10(4), 1–11.

    Article  Google Scholar 

  • Eyler, J., Giles, D. E. J., Stenson, C. M., & Gray, C. J. (2001). At a glance: What we know about the effects of service learning on college students, faculty, institutions, and communities, 1993–2000: Third Edition. Campus Compact. http://www.compact.org/wp-content/uploads/resources/downloads/aag.pdf.

  • Fenzel, L. M., & Peyrot, M. (2005). Comparing college community participation and future service behaviors and attitudes. Michigan Journal of Community Service Learning, 12(1), 23–31.

    Google Scholar 

  • Finley, A. (2012). A brief review of evidence on civic learning in higher education. Washington, DC: Association of American Colleges and Universities.

    Google Scholar 

  • Fischer, M. J. (2007). Settling into campus life: Differences by race/ethnicity in college involvement and outcomes. Journal of Higher Education, 78(2), 125–161.

    Article  Google Scholar 

  • Gibson, C. M. (2006). New times demand new scholarship: Research universities and civic engagement: A leadership agenda. http://www.compact.org/wp-content/uploads/initiatives/research_universities/conference_report.pdf.

  • Gray, M. J., Ondaatje, E. H., Fricker, R., Campbell, N., Rosenblatt, K., Kaganoff, T., et al. (1998). Coupling service and learning in higher education: The final report of the evaluation of the Learn and Serve America, Higher Education Program. The RAND Corporation.

    Google Scholar 

  • Hausmann, L. M., Schofield, J., & Woods, R. (2007). Sense of belonging as a predictor of intentions to persist among African American and White first-year college students. Research in Higher Education, 48(7), 803–839.

    Article  Google Scholar 

  • Holsapple, M. A. (2012). Service-learning and student diversity outcomes: Existing evidence and directions for future research. Michigan Journal of Community Service Learning, 18(2), 5–18.

    Google Scholar 

  • Kearney, K. R. (2013). Impact of a service-learning course on first-year pharmacy students’ learning outcomes. American Journal of Pharmaceutical Education, 77(2), 1–7.

    Article  Google Scholar 

  • Keen, C., & Hall, K. (2009). Engaging with difference matters: Longitudinal student outcomes of co-curricular service-learning programs. The Journal of Higher Education, 80(1), 59–79.

    Article  Google Scholar 

  • Lemons, G., Carberry, A., Swan, C., & Jarvin, L. (2011). The effects of service-based learning on metacognitive strategies during an engineering design task. International Journal of Service Learning, 6(2), 1–18.

    Google Scholar 

  • National Task Force on Civic Learning and Democratic Engagement. (2012). A crucible moment: College learning and democracy’s future. Washington, DC: Association of American Colleges and Universities.

    Google Scholar 

  • Pascarella, E. T., & Terenzini, P. T. (2005). How college affects students: A third decade of research. San Francisco, CA: Jossey-Bass.

    Google Scholar 

  • Sax, L. J., Astin, A. W., & Avalos, J. (1999). Long-term effects of volunteerism during the undergraduate years. The Review of Higher Education, 22(2), 187–202.

    Google Scholar 

  • Soria, K. M., Fink, A., Lepkowski, C. C., & Snyder, L. (2013a). Undergraduate student leadership and social change. Journal of College and Character, 14(3), 241–252.

    Article  Google Scholar 

  • Soria, K. M., Nobbe, J., & Fink, A. (2013b). Examining the intersections between undergraduates’ engagement in community service and development of socially responsible leadership. Journal of Leadership Education, 12(1), 117–140.

    Article  Google Scholar 

  • Soria, K. M., Troisi, J. N., & Stebleton, M. J. (2012). Reaching out, connecting within: Community service and sense of belonging among college students. Higher Education in Review, 9, 65–85.

    Google Scholar 

  • Strapp, C. M., & Farr, R. J. (2009). To get involved or not: The relation among extracurricular involvement, satisfaction, and academic achievement. Teaching of Psychology, 37(1), 50–54.

    Article  Google Scholar 

  • Strayhorn, T. L. (2015). College students’ sense of belonging: A key to educational success for all students. Independence, KY: Routledge.

    Google Scholar 

  • Tinto, V. (1975). Dropout from higher education: A theoretical synthesis of recent research. Review of Educational Research, 45, 89–125.

    Article  Google Scholar 

  • Tinto, V. (1987). Leaving college: Rethinking the causes and cures of student attrition. Chicago, IL: University of Chicago Press.

    Google Scholar 

  • Tinto, V. (1993). Leaving college: Rethinking the causes and cures of student attrition. Chicago, IL: University of Chicago Press.

    Google Scholar 

  • Warren, J. L. (2012). Does service-learning increase student learning? A meta-analysis. Michigan Journal of Community Service Learning, 18(2), 56–61.

    Google Scholar 

  • Webber, K. L., Krylow, R. B., & Zhang, Q. (2013). Does involvement really matter? Indicators of college student success and satisfaction. Journal of College Student Development, 54(6), 591–611.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Iowa, USA

    Teniell L. Trolian, Sarah SanGiovanni & Wayne Jacobson

Authors
  1. Teniell L. Trolian
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Sarah SanGiovanni
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Wayne Jacobson
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Office of Institutional Research, University of Minnesota, Minneapolis, Minnesota, USA

    Krista M. Soria

  2. College of Education & Human Development, University of Minnesota Twin Cities, Minneapolis, Minnesota, USA

    Tania D. Mitchell

Copyright information

© 2016 The Editor(s) (if applicable) and The Author(s)

About this chapter

Cite this chapter

Trolian, T.L., SanGiovanni, S., Jacobson, W. (2016). Belonging and Satisfaction of Service-Minded Students at American Research Universities. In: Soria, K., Mitchell, T. (eds) Civic Engagement and Community Service at Research Universities. Palgrave Studies in Global Citizenship Education and Democracy. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-55312-6_10

Download citation

  • DOI: https://doi.org/10.1057/978-1-137-55312-6_10

  • Published:

  • Publisher Name: Palgrave Macmillan, London

  • Print ISBN: 978-1-137-55311-9

  • Online ISBN: 978-1-137-55312-6

  • eBook Packages: EducationEducation (R0)

Publish with us

Policies and ethics

Search

Navigation