Customer Experience Is a Journey, Not a Destination

  • Colin Shaw
  • Ryan Hamilton


OKAY, so now is the tough bit. You have heard the theory, we have outlined the tools and shown you the advantages of moving to the next level of your Customer Experience. You now believe you need to break through the glass ceiling. All that is left is for you to take action!


Customer Experience Glass Ceiling Intuitive Customer Convince Senior Management Drives Customer Loyalty 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© The Author(s) 2016

Authors and Affiliations

  • Colin Shaw
    • 1
  • Ryan Hamilton
    • 2
  1. 1.Beyond PhilosophyOrlandoUSA
  2. 2.Emory University’s Goizueta Business SchoolAtlantaUSA

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