How to Move to the Next Level of Customer Experience

  • Colin Shaw
  • Ryan Hamilton


When Colin still worked in corporate life, he led a worldwide team of 3,500 frontline people. Part of his job was to meet with consultants. Many clever consultants explained a lot of theories to him. Colin would listen and at the end asked, “That’s great. So what do we do?”


Call Center Nonverbal Communication Truck Driver Customer Experience Emotional Signature 
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Copyright information

© The Author(s) 2016

Authors and Affiliations

  • Colin Shaw
    • 1
  • Ryan Hamilton
    • 2
  1. 1.Beyond PhilosophyOrlandoUSA
  2. 2.Emory University’s Goizueta Business SchoolAtlantaUSA

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