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How to Move to the Next Level of Customer Experience

  • Colin Shaw
  • Ryan Hamilton
Chapter
  • 1.7k Downloads

Abstract

When Colin still worked in corporate life, he led a worldwide team of 3,500 frontline people. Part of his job was to meet with consultants. Many clever consultants explained a lot of theories to him. Colin would listen and at the end asked, “That’s great. So what do we do?”

Keywords

Call Center Nonverbal Communication Truck Driver Customer Experience Emotional Signature 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© The Author(s) 2016

Authors and Affiliations

  • Colin Shaw
    • 1
  • Ryan Hamilton
    • 2
  1. 1.Beyond PhilosophyOrlandoUSA
  2. 2.Emory University’s Goizueta Business SchoolAtlantaUSA

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