Digital Insurance pp 91-121 | Cite as
The Digital Insurance Basic Solutions
Chapter
Abstract
The insurance industry is evolving. Customers are informed and demanding. The entire organization and the Information and communication technology (ICT) departments need to establish a stronger customer orientation, build deeper relationships with their internal and external clients, deliver products to market faster, and be prepared to partner.
Keywords
Customer Relationship Management Enterprise Architecture Sales Force Business Continuity Reserve Process
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Notes
- 2.In compiling this chapter, we have taken into account a book that we recommend, although it is a little bit dated: H.T. Krause et al. (1999), Insurance Information Systems, 3rd edition, Insurance Institute of America, Malvern, PA.Google Scholar
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© Bernardo Nicoletti 2016