Conclusion and Recommendations

Abstract

Our purpose in this book has been to examine the long-standing gap between political aspiration and the desire to use technology to improve public services, and — most importantly — to identify and recommend ways to close this gap. If the move to ‘digital’ is not merely to become a lazy rebadge of earlier online and e-government initiatives, government and its wider service provider and supplier ecosystem needs to learn and apply the lessons of successful digital organizations rather than merely continue to throw technology at existing services, processes and organizational structures.