Abstract
This case study describes a successful approach to change in a business unit operating within a large multi-national information technology and services supplier. It explains how the change was planned and implemented. The issues of changing a business unit within the context of a larger corporation also undergoing change are also addressed. Whilst the process of change is detailed as accurately as possible, some aspects have been changed to protect commercially sensitive information.
Keywords
Customer Satisfaction Management Team Organisation Design Business Unit Change Programme
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Copyright information
© David Jackson 2000