Abstract
Finally, it is necessary to roll out the transformation plan to execute on the strategic objectives within a well-defined time frame. Now we look at the reality of making change happen and the importance of validating by monitoring and measuring to ensure key performance indicators are met.
Keywords
Foreign Direct Investment Monetary Policy Central Bank Call Center Internal Revenue
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Copyright information
© Andrew Kakabadse, Mohamed Omar Abdulla, Rabih Abouchakra & Ali Qassim Jawad 2011