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Once More, with Feeling! Working with Emotional Taint

  • Kendra Rivera
Chapter
Part of the Palgrave Explorations in Workplace Stigma book series (PAEWS)

Abstract

Working with emotion—performing emotion as part of your job, interacting with emotional people, managing the emotions of others, or dealing with issues that arouse emotion—is a challenge for many workers every day. However, we rarely actually talk about emotion in the every-day interactions at our jobs. Similarly, scholarly research has often marginalized, silenced, or simply overlooked the important role emotion plays in our organizational lives. When it is discussed, emotion is often characterized as disruptive or out of place, particularly in the workplace. In this chapter, I discuss the challenges of negotiating emotion at work when that emotion is stigmatized. Utilizing short stories that illustrate how emotionally stigmatized workers respond to emotional stigma, this chapter probes the concept of emotional stigma and how it relates to theoretical frameworks of dirty work and emotional labor. Emotional taint helps us understand the complex ways in which power is intricately involved in how emotional stigma is constructed, performed, and resisted.

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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Kendra Rivera
    • 1
  1. 1.California State University San MarcosSan MarcosUSA

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