Digitalisation and Service Innovation: The Intermediating Role of Platforms

  • Per Andersson
  • Lars-Gunnar Mattsson


The vocabulary used in economic and business analyses of information and communication technology (ICT) developments comprises terms such as business models, ecosystems and platforms. Such terms require clarification and translation to concepts used in general economic and business analyses. The process that interests us in this chapter is the intermediating role of platforms for service innovation. Examples include mobile phone-based platforms that enable innovation in payment processes and related service transactions; hotel booking sites that enable innovation in several related tourist services; and technical platforms for development of services related to ‘smart homes.’ As illustration we use platforms developed to connect vehicles with a variety of actors and resources.


Service Innovation Business Network Knowledge Broker Intermediating Role Digital Service 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© The Editor(s) (if applicable) and The Author(s) 2016

Authors and Affiliations

  • Per Andersson
    • 1
  • Lars-Gunnar Mattsson
    • 1
  1. 1.Stockholm School of EconomicsStockholmSweden

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