(Im)politeness in the Workplace

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Abstract

This chapter examines (Im)politeness in workplace interaction. After outlining our theoretical approach which involves critical realism and interactional sociolinguistics, we review previous research in this area and identify a range of methods of collecting relevant data. The chapter then illustrates the analysis of (Im)politeness in workplace discourse by focusing on transitions at different levels, first involving people moving from country to country (e.g. expatriates), then from institution to institution (e.g. apprentices and newcomers moving into their first job after school) and finally from company to company (e.g. people who change jobs or employers). The analyses demonstrate that (Im)politeness norms comprise one important component of the learning required to integrate into a new workplace context.

Keywords

Polite Behaviour Sociocultural Context Interactional Norm Intercultural Communication Discursive Strategy 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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© The Author(s) 2017

Authors and Affiliations

  1. 1.Victoria University of WellingtonWellingtonNew Zealand
  2. 2.University of WarwickCoventryUK

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