Proactive knowledge delivery for enterprise knowledge management

  • Andreas Abecker
  • Ansgar Bernardi
  • Michael Sintek
Chapter 2: Methodology
Part of the Lecture Notes in Computer Science book series (LNCS, volume 1756)


An overview of the recent trends in modern enterprises motivates the central requirements for knowledge management and its support by information technology. We illustrate proactive knowledge delivery and context-sensitive information retrieval by presenting the KnowMore system. This prototype realizes active support by providing relevant information to current tasks in enterprises which are managed by a workflow system. We identify the key concepts which need to be represented in order to deal with the existing heterogeneity. We sketch the architecture of the system and highlight some implementation details.


Business Process Knowledge Management Search Heuristic Domain Ontology Business Process Model 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2000

Authors and Affiliations

  • Andreas Abecker
    • 1
  • Ansgar Bernardi
    • 1
  • Michael Sintek
    • 1
  1. 1.German Research Center for Artificial Intelligence (DFKI GmbH)Knowledge Management GroupKaiserslauternGermany

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