Proactive knowledge delivery for enterprise knowledge management
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An overview of the recent trends in modern enterprises motivates the central requirements for knowledge management and its support by information technology. We illustrate proactive knowledge delivery and context-sensitive information retrieval by presenting the KnowMore system. This prototype realizes active support by providing relevant information to current tasks in enterprises which are managed by a workflow system. We identify the key concepts which need to be represented in order to deal with the existing heterogeneity. We sketch the architecture of the system and highlight some implementation details.
KeywordsBusiness Process Knowledge Management Search Heuristic Domain Ontology Business Process Model
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