Abstract
A distributed intelligent agent-based system that manages workflows has been designed, built and trialed. This system manages the processing of applications received by a university department from potential research students. This particular workflow was selected for two reasons. First it involves a range of different types of interaction with the players. Second it involves soft decision making based on the opinions of the users. Workflow systems that employ soft decision making may be controlled to bring their performance into line with corporate strategic priorities. The system design is based on a 3-layer BDI architecture. The implementation uses no physical documents. Documents are available on the world wide web; ‘advice’ notices are sent by electronic mail. Intelligent workflow systems support considerable flexibility in the structure of decision making environments, including environments that may not be realised in traditional systems.
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© 1998 Springer-Verlag Berlin Heidelberg
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Debenham, J. (1998). Constructing an intelligent multi-agent workflow system. In: Antoniou, G., Slaney, J. (eds) Advanced Topics in Artificial Intelligence. AI 1998. Lecture Notes in Computer Science, vol 1502. Springer, Berlin, Heidelberg. https://doi.org/10.1007/BFb0095046
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DOI: https://doi.org/10.1007/BFb0095046
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