Definition of Service Levels for Electronic Brokerage Applications

  • Ramon Martí
  • Jaime Delgado
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 1430)


This paper presents the definition of different Service Levels for Electronic Brokerage Applications. This document is structured in three parts. The first one gives an overview of concepts such as Electronic commerce, Brokerage, Multimedia applications and Quality of service, including the definition of Service levels for different Electronic brokerage applications. The second part presents the specification of all the facilities supported by the different Service levels defined in the first part. The third part presents the MULTIMEDIATOR system, as a case study of Electronic brokerage application, in which the different Service levels are identified. The main conclusions are that four different Service levels reflecting different levels of user requirements can be defined: for Searching brokerage, Products brokerage, Services brokerage and Complex brokerage.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Electronic Commerce — DTF Reference Model (draft). OMG Electronic Commerce Domain Task Force, 1997.Google Scholar
  2. 2.
    Multimedia Communications Quality of Service. Part I: Framework. Multimedia Communications Forum, June 1995.Google Scholar
  3. 3.
    Gallego I., Delgado J. and Acebrón J.J.: “Distributed Models for Brokerage on Electronic Commerce”, International IFIP Working Conference Trends in Electronic Commerce (TREC'98). 3–5 June 1998, Hamburg (Germany).Google Scholar
  4. 4.
    Acebrón J.J. and Delgado J.: “Electronic brokers as intermediaries for electronic publishing”, ICCC/IFIP 2nd Conference on Electronic Publishing. 20–22 April 1998, Budapest (Hungary).Google Scholar
  5. 5.
    Martí R., Delgado J.: “Use of WWW Technology for Client / Server Applications in MULTIMEDIATOR”. Lecture Notes in Computer Science, Intelligence in Services and Networks: Technology for cooperative Competition, IS&N'97 proceedings. Springer-Verlag, 1997.Google Scholar
  6. 6.
    MULTIMEDIATOR Web Page, “”.Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 1998

Authors and Affiliations

  • Ramon Martí
    • 1
  • Jaime Delgado
    • 1
  1. 1.Telematic Applications Group, Computer Architecture DepartmentUniversitat Politècnica de Catalunya (UPC)BarcelonaSpain

Personalised recommendations