Advertisement

Problem dimensions in design of CSCW systems

  • Tom Gross
  • Roland Traunmüller
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 978)

Abstract

We are presenting the four pivotal problem dimensions of design: organisation, object world, tasks, and communication. We argue that neglecting or ignoring one or more of them cannot lead to an optimal design. We offer specific ways to bridge the gaps between these dimensions.

Keywords

Information System Computer-Human-Interaction Computer-Supported Cooperative Work 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. [1]
    Avison, D.E., Fitzgerald, G. Information Systems Development Methodologies, Techniques and Tools, Blackwell Scientific Publications, Oxford, UK, 1988.Google Scholar
  2. [2]
    Bell, D.A., Johnson, P.: A Contingency Model for Groupware Design and Tailoring, in [45].Google Scholar
  3. [3]
    Bjoern-Andersen, N., Cavaye, A.: Reengineering the role of the IS professionals, in [20].Google Scholar
  4. [4]
    Special Section: “The New Document”, Byte, August 1994.Google Scholar
  5. [5]
    CRIS82: Olle, T.W., Sol, H.G., Verrijn-Stuart, A.A. (eds): Information Systems Design Methodologies: A Comparative Review. North-Holland, Amsterdam, 1982.Google Scholar
  6. [6]
    CRIS83: Olle, T.W., Sol, H.G., Tully, C.J. (eds.): Information Systems Design Methodologies: A Feature Analysis, North-Holland, Amsterdam, 1983.Google Scholar
  7. [7]
    CRIS86: Olle, T.W., Sol, H.G., Verrijn-Stuart A.A. (eds.): Information Systems Design Methodologies: Improving the Practice, North-Holland, Amsterdam, 1986.Google Scholar
  8. [8]
    CRIS88: Olle, T.W., Verrijn-Stuart, A.A., Bhabuta, L. (eds.): Computerized Assistance During The Information Systems Life Cycle, North Holland, Amsterdam, 1988.Google Scholar
  9. [9]
    CRIS94: Verrijn-Stuart, A.A., Olle, T.W. (ed.): Methods and Associated Tools for the Information Systems Lifecycle, North Holland, Amsterdam, 1994.Google Scholar
  10. [10]
    CSCW92: Proceedings of the Conference on Computer-Supported Cooperative Work, Oct 31–Nov 4, 1992, Toronto, 1992.Google Scholar
  11. [11]
    CSCW94: Proceedings of the Conference on Computer-Supported Cooperative Work, Oct. 22–26, 1994, Chapel Hill, 1994.Google Scholar
  12. [12]
    Davenport, T., Short, J.: The New Industrial Engineering: Information Technology and Business Process Redesign, in: Sloan Management Review; Sommer 1990.Google Scholar
  13. [13]
    De Marco, T.: Structured Analysis and System Specification, Prentice Hall, Englwood Cliffs, New Jersey, 1979.Google Scholar
  14. [14]
    de Weger, M.K., Vissers, C.A., Issues in design methodologies for distributed information systemsGoogle Scholar
  15. [15]
    ECSCW91: Proceedings of the 2nd European Conference on Computer Supported Cooperative Work, Sept 24–27, 1991, Amsterdam 1991.Google Scholar
  16. [16]
    ECSCW93: Proceedings of the 3rd European Conference on Computer Supported Cooperative Work, Sept 10–13, 1993, Milano 1993.Google Scholar
  17. [17]
    Engels, G., Kappel, G.: Object-oriented System Development: Will the New Approach Solve Old Problems, in [25].Google Scholar
  18. [18]
    Fischer, G.: Domain-Oriented Design Environments, in [24].Google Scholar
  19. [19]
    FRISCO-Framework: A Framework of Information Systems Concepts, in: Proceedings of IFIP-8.1 Conference on Information Systems Concepts, 28–30 March 1995, Marburg (Germany), in preparation.Google Scholar
  20. [20]
    Glasson, B., Hawryszkiewycz, I., Underwood, A., Weber, R. (eds.): Proceedings of the IFIP TC8 Conference on Business Process Re-Engineering, Bond University, May 1994, North-Holland, Amsterdam, in press.Google Scholar
  21. [21]
    Hammer, M.: Reengineering Work: Dont Automate, Obliterate, in: Havard Business Review, Vol. 68/4, July 1990.Google Scholar
  22. [22]
    Hawryszkiewycz, I.: A CSCW design tool concept based on generic concepts, in [45].Google Scholar
  23. [23]
    IFIP-8.1 Framework: Olle, T.W., Hagelstein, J., Macdonald, I., Rolland, C., Sol, H.G., Van Assche, F., Verrijn-Stuart, A.A.: Information Systems Methodologies. A Framework for Understanding, Addison Wesley, Wokingham, 1988 (2nd Edition 1991).Google Scholar
  24. [24]
    IFIP94/II: Brunnstein, K., Raubold, E. (eds.): Applications and Impacts, Proceedings 13th World Computer Congress 1994, Hamburg, Vol. II, North-Holland, Amsterdam, NL, 1994.Google Scholar
  25. [25]
    IFIP94I/III: Duncan, K., Krueger, K. (eds.): Linkage and Developing Countries, Proceedings 13th World Computer Congress 1994, Hamburg, Vol. III, North-Holland, Amsterdam, NL, 1994.Google Scholar
  26. [26]
    Iivari, J.: Object-oriented information systems analysis: Comparative analysis of six object oriented analysis methods, in [CRIS93]Google Scholar
  27. [27]
    Johnson, H., Johnson, P.: Integrating Task Analysis and Systems Design: Surveying Designers Need, in: Ergonomics, Vol, 32, 11, 1990.Google Scholar
  28. [28]
    Jordan B.: Ethnographic Workplace Studies in CSCW, in [45].Google Scholar
  29. [29]
    Jarke, M., Pöhl, K., Rolland, C., Schmitt, J.-R.: Experience-based Ethnographic Workplace Studies in CSCW, in [9].Google Scholar
  30. [30]
    Keen, P.: Shaping the Future: Business through Information Technology, Havard Business School Press, Boston, 1991.Google Scholar
  31. [31]
    Kyng, M.: Experience with Participative Application Development, in [24].Google Scholar
  32. [32]
    Martin, J.: Information Engineering, Book I, II, III, Prentice Hall, Englewood Cliffs, 1989.Google Scholar
  33. [33]
    Oei H., Falkenberg, E.: Harmonisation of information system modelling and specification techniquesGoogle Scholar
  34. [34]
    Olle, T.W.: Information System Methods — History, Status and Forcast, in [25].Google Scholar
  35. [35]
    Olson, J.R., Olson, G.M.: The Growth of Cognitive Modelling since GOMS, in: Human-Computer-Interaction, Vol. 5 No. 2 & 3, 1990.Google Scholar
  36. [36]
    Payne, S.J. and Green, T.R.G: Task Action Grammar: The model and its development, in: Diaper, D. (ed.): Task Analysis for human-computer-interaction, Ellis Horwood, 1989.Google Scholar
  37. [37]
    PC Magazine: Special edition “The Changing Office”, July 1994.Google Scholar
  38. [38]
    Ramackers, G.J.: Model integration and model execution, in [9].Google Scholar
  39. [39]
    Ross, D.T., Schoman, K.E.: Structured analysis for requirements definition, IEEE Trans. Softw. Eng., Volume 3, 1977.Google Scholar
  40. [40]
    Schmidt, K. (ed): Developing CSCW Systems: Design Concepts, COST14-Report, Riso-Report, Roskilde 1993.Google Scholar
  41. [41]
    Schmidt, K.: The Organization of Cooperative Work: Beyond the “Leviathan” Conception of the Organization of Cooperative Work, in [11]Google Scholar
  42. [42]
    Sebilotte, S: Hierarchical Planning as Method for Task Analysis: the example of Office Task Analysis, in: Behaviour and Information Technology, 7, 3, 1988.Google Scholar
  43. [43]
    Shapiro, D.: Ferrets in a Sack? Ethnographic studies and task analysis in CSCW, in [45].Google Scholar
  44. [44]
    Shapiro, D.: The Limits of Ethnography: Combining Social Sciences for CSCW, in [11].Google Scholar
  45. [45]
    Shapiro, D., Tauber, M., Traunmüller (ed.): Proceedings of the IFIP 13.2 Workshop ”Design of CSCW and Groupware Systems”, June, 1–3, 1993, Schärding, Austria, North-Holland, Amsterdam, in press.Google Scholar
  46. [46]
    Stonecash, J.: The IRM Show Down, in: Infosystems 10/1981.Google Scholar
  47. [47]
    Tauber, M.J.: ETAG: Extended Task Action Grammar — a language for the description of the user's task language, in: Proceedings Interact '90, Elseviers, North-Holland, Amsterdam, 1990.Google Scholar
  48. [48]
    Teichroew, D., Hershey E.A.: PSL/PSA: a computer aided technique for structured documentation and analysis of information processsing systems, IEEE Trans. SE-J, 1, 1977.Google Scholar
  49. [49]
    Traunmüller, R.: Information Systems Design Methodologies (ISDM) on the Way to CSCW, Position Paper: Workshop “Interdisciplinary Theory for CSCW Design”, Toronto, 30 Oct. 1992, Documentation CSCW 92, ACM, 92.Google Scholar
  50. [50]
    Traunmüller, R: Methods in Systems Analysis and Design — How to Combine the Approaches, Position Paper: Workshop “How can Human and Design Sciences Cooperate in CSCW”, Milano, 13 Sep. 1993, Documentation ECSCW93, ACM, 1993.Google Scholar
  51. [51]
    van der Veer, G.C.: Groupware Task Analysis: Modeling Complex Reality, in Proceedings ECCE7, Bonn, September 1994.Google Scholar
  52. [52]
    van der Veer, G.C.: Design methods for human computer interfaces, in: [24].Google Scholar
  53. [53]
    Veryard, R., Macdonald, I.: EMM/ODP: A methodology for federated and distributed systems, in: [9].Google Scholar
  54. [54]
    Vogel, D., Orwig, R., Dean, D., Lee, J. Arthur, C.: Re-Engineering with Enterprise Analyzer, Proceedings of the 26th Annual HICSS, Hawai, January 1993.Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 1995

Authors and Affiliations

  • Tom Gross
    • 1
  • Roland Traunmüller
    • 1
  1. 1.Department of Computer ScienceJohannes Kepler University of LinzAustria

Personalised recommendations