User requirements for advanced communication services

  • A. M. Clarke
  • S. M. Pomfrett
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 851)


An account is given of the results of two studies aimed at obtaining general public user requirements for future telecommunication services. The results provide an indication of which future telecommunication services are thought to be most important by the general public and also the criteria by which general public users evaluate the services that they are offered. Some comparisons between the needs of business users and the needs of general public users are explored.


User requirements general public domestic telecommunications services telephone features 


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  1. [1]
    Eason, K. D. “Towards the Experimental Study of Usability.” Behaviour and Information Technology, Vol 3, No 2, April 1984Google Scholar
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    Tattersall, C. et al. “Satisfying enterprise-wide telecommunications needs: decision support for requirements engineers.” Paper in Broadband Islands 94, Connecting with the End-User, Edited by Bauerfeld, Spaniol and Williams, North Holland 1994Google Scholar
  3. [3]
    LUSI Deliverable No. 9 “Profile of General Public and Needs for User Service Interfaces” CEC RACE Deliverable Number: R2092/HUS/-/DS/P/009/b1 Nov. 1993Google Scholar
  4. [4]
    Lindgaard, G. “Wow — 568 Smart features on your PABX: What really determines the uptake of technology?” Human Factors in Telecommunications, 14th International Symposium 1993, Darmstadt, R. v. Decker's Verlag, G. Schenck, HeidelbergGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 1994

Authors and Affiliations

  • A. M. Clarke
    • 1
  • S. M. Pomfrett
    • 1
  1. 1.The HUSAT Research InstituteLoughborough University of TechnologyLoughboroughUK

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