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Medical Tourism: An Application of Quality Function Deployment Model

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Flexibility, Resilience and Sustainability

Part of the book series: Flexible Systems Management ((FLEXSYS))

Abstract

Medical need is one such aspect that propels individuals to travel, despite enough constraints that one might be going through and this fuels Medical Tourism (MT). MT is growing rapidly, especially in developing countries, owing to the requirement for healthcare facilities and its cheaper availability. This paper identifies the major requirements of Medical Tourists through interviews and focused group discussions and models them using Complex System Model. Next best–worst method is applied weight the customer requirements based on their importance. Further, Quality Function Deployment is used to evaluate the fulfillment of customers’ requirements by country parameters. Finally, infrastructure development, skill availability, and medical standards are identified as important parameters that need to be developed for attracting Medical Tourists. Hospitals are also required to work on getting certifications and accreditations for proving quality standards.

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Acknowledgements

No funding was received for the study.

There is no conflict of interest to declare.

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Authors and Affiliations

  1. Indian Institute of Management Shillong, Shillong, Meghalaya, India

    Nikhil Dhakate & Rohit Joshi

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  1. Nikhil Dhakate
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  2. Rohit Joshi
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Correspondence to Nikhil Dhakate .

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Editors and Affiliations

  1. Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, Delhi, India

    Sushil

  2. Finance and Control, Indian Institute of Management Shillong, Shillong, Meghalaya, India

    Neelam Rani

  3. Operations and Quantitative Techniques, Indian Institute of Management Shillong, Shillong, Meghalaya, India

    Rohit Joshi

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Dhakate, N., Joshi, R. (2024). Medical Tourism: An Application of Quality Function Deployment Model. In: Sushil, Rani, N., Joshi, R. (eds) Flexibility, Resilience and Sustainability. Flexible Systems Management. Springer, Singapore. https://doi.org/10.1007/978-981-99-9550-9_9

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