Skip to main content

The Solution Study of Internet Channel in Improving Customer’s Power Service Experience

  • Conference paper
  • First Online:
Frontier Computing on Industrial Applications Volume 3 (FC 2023)

Part of the book series: Lecture Notes in Electrical Engineering ((LNEE,volume 1133))

Included in the following conference series:

  • 69 Accesses

Abstract

The role of experience scheme in power service is very important, but there is a problem that the synopsis effect is not satisfactory. The experience solution cannot solve the problem of matching customer needs and power supply in power services, and the integration is low. Therefore, this paper proposes an Internet channel method to construct an experience solution optimization model. First, the experience standard is used to divide the power service content, and the power service content is carried out according to customer requirements to realize the power service of data processing. Then, the experience criteria are divided according to the power supply criterion to form an optimized set of electricity services, and the Japanese content is further explored. MATLAB simulation shows that the optimization degree and the Internet channel method are the online customer method under the power supply is quasi-consistent.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Bigne, E., Ruiz, C., Perez-Cabaero, C., et al.: Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations. Serv. Bus. 17(1), 281–314 (2023)

    Article  Google Scholar 

  2. Ņikiforova, O., Zabiniako, V., Kornienko, J., Gasparoviča-Asīte, M., Siliņa, A.: Application of the solution for analysis of IT systems users experience on the example of internet bank usage. In: Arai, K. (ed.) Intelligent Systems and Applications: Proceedings of the 2022 Intelligent Systems Conference (IntelliSys) Volume 1, pp. 708–726. Springer, Cham (2023). https://doi.org/10.1007/978-3-031-16072-1_52

    Chapter  Google Scholar 

  3. Qi, C., Wang, Y., Qi, X., Jiao, Y., Que, C., Chen, Y.: Barriers to providing internet-based home care services for urban older adults in China: a qualitative study of the service providers. BMC Geriatr. 23(1), 320 (2023). https://doi.org/10.1186/s12877-023-04028-4

    Article  Google Scholar 

  4. van Hooijdonk, C., Martijn, G., Liebrecht, C.: A framework and content analysis of social cues in the introductions of customer service chatbots. In: Følstad, A., Araujo, T., Papadopoulos, S., Law, E.-C., Luger, E., Goodwin, M., Brandtzaeg, P.B. (eds.) Chatbot Research and Design: 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022, Revised Selected Papers, pp. 118–133. Springer, Cham (2023). https://doi.org/10.1007/978-3-031-25581-6_8

    Chapter  Google Scholar 

  5. Bakalinsky, O., Ilchenko, V., Khmylievska, V., Petrovska, S.: Total management of customer service value - a tool for sustainable changes in service behavior: Ukrainian experience in suburban passenger traffic. In: Alareeni, B., Hamdan, A. (eds.) Sustainable Finance, Digitalization and the Role of Technology: Proceedings of The International Conference on Business and Technology (ICBT 2021), pp. 803–817. Springer, Cham (2023). https://doi.org/10.1007/978-3-031-08084-5_58

    Chapter  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Jiajia Luo .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2024 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Yang, X., Gu, Z., Zhong, S., Huang, X., Wang, L., Luo, J. (2024). The Solution Study of Internet Channel in Improving Customer’s Power Service Experience. In: Hung, J.C., Yen, N., Chang, JW. (eds) Frontier Computing on Industrial Applications Volume 3. FC 2023. Lecture Notes in Electrical Engineering, vol 1133. Springer, Singapore. https://doi.org/10.1007/978-981-99-9416-8_34

Download citation

  • DOI: https://doi.org/10.1007/978-981-99-9416-8_34

  • Published:

  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-99-9415-1

  • Online ISBN: 978-981-99-9416-8

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics