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Factors Affecting on Intellectual Capital, Service Innovation, and Digital Transformation of Financial Industry in Vietnam

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Proceedings of the 4th International Conference on Research in Management and Technovation (ICRMAT 2023)

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Abstract

The paper studies factors of intellectual capital affecting service innovation in the financial industry in Vietnam. Intellectual capital includes human capital, structural capital, and relational capital. Based on the knowledge-based and innovation diffusion theories and the previous research, the study explains factors that influenced service innovation, digital transformation, and the relationship between digital transformation and service innovation. The research uses the pilot survey to identify factors affected and initially examine the research model of factors affecting service innovation of financial organizations in Vietnam. This research adopts the second-order model of intellectual capital to examine the relationship between human capital, structural capital, and relational capital. The effect of intellectual capital on service innovation is contingent upon digital transformation in the financial sector. It demonstrates a significant effect on advancing service innovation by enhancing digital transformation in an industry that is swiftly being shaped and altered by technological advancements. Some managerial implications are proposed in this industry.

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Author information

Authors and Affiliations

  1. Electric Power University, 235 Hoang Quoc Viet, Co Nhue 1, Bac Tu Liem, Hanoi, Vietnam

    Tam Nguyen, Tuan Le-Anh, Quynh Anh Nguyen & Huan Pham Quoc

Authors
  1. Tam Nguyen
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  2. Tuan Le-Anh
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  3. Quynh Anh Nguyen
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  4. Huan Pham Quoc
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Corresponding author

Correspondence to Tam Nguyen .

Editor information

Editors and Affiliations

  1. Centre for Post-Graduate Studies, Hanoi University of Industry, Hanoi, Vietnam

    Thi Hong Nga Nguyen

  2. Gillings School of Global Public Health, University of North Carolina at Chapel, Chapel HIll, NC, USA

    Darrell Norman Burrell

  3. Department of Computer Science and Engineering, CMR Institute of Technology, Hyderabad, Telangana, India

    Vijender Kumar Solanki

  4. Accounting and Auditing Faculty, Academy of Finance, Hanoi, Vietnam

    Ngoc Anh Mai

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Nguyen, T., Le-Anh, T., Nguyen, Q.A., Quoc, H.P. (2024). Factors Affecting on Intellectual Capital, Service Innovation, and Digital Transformation of Financial Industry in Vietnam. In: Nguyen, T.H.N., Burrell, D.N., Solanki, V.K., Mai, N.A. (eds) Proceedings of the 4th International Conference on Research in Management and Technovation. ICRMAT 2023. Springer, Singapore. https://doi.org/10.1007/978-981-99-8472-5_48

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