Skip to main content

The Effect of Night-Time Economy on Travelers’ Satisfaction: A Case Study of Hanoi’s Old Quarter

  • Conference paper
  • First Online:
Proceedings of the 4th International Conference on Research in Management and Technovation (ICRMAT 2023)

Abstract

The night-time economy has become a trend in many countries that focus on exploiting their strengths in the tourism industry. This model is considered one of the drivers of economic growth because it helps improve the quality of tourism products and therefore increases tourist satisfaction. However, the night-time economy in Vietnam has not yet received much attention and investment for development. A study using the structural equation modeling (SEM) regression analysis method based on data from 412 surveys of tourists visiting the Old Quarter in Hanoi provided evidence of the positive influence of product–service factors, price, local specificity, and culture-human on the quality of the destination. Furthermore, the study's findings also confirmed the role of the night-time economy as a new factor affecting the quality of the destination and thus increasing tourist satisfaction. These findings provide the basis for proposing some implications and solutions for developing tourism in particular and the Vietnamese economy in general.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Alegre, J., Juaneda, C.: Destination loyalty: consumers’ economic behavior. Ann. Tour. Res. 33(3), 684–706 (2006)

    Article  Google Scholar 

  2. Bianchini, F.: Night cultures, night economies. Plan. Pract. Res. 10(2), 121–126 (1995)

    Article  Google Scholar 

  3. Chatterton, P., Hollands, R.: Theorising urban playscapes: producing, regulating, and consuming youthful nightlife city spaces. Urban Stud. 39(1), 95–116 (2002)

    Google Scholar 

  4. Chen. C, Chen. F.: Experience quality, perceived value, satisfaction, and behavioral intentions for heritage tourists. Tour. Manage. 31(1), 29–35 (2010)

    Google Scholar 

  5. Chloe Lau, Tony Tse: Tourism and Hospitality Studies Meetings, Incentive, Conventions and Exhibition (MICE). School of Hotel & Tourism Management the Hong Kong Polytechnic University (2009)

    Google Scholar 

  6. Cong, L.C.: Research on the influence of local cuisine on visitor satisfaction: the case of international tourists coming to sea tourism in Nha Trang (2016)

    Google Scholar 

  7. Crosby, L.A., Evans, K.R., Cowles, D.: Relationship quality in services selling: an interpersonal influence perspective. J. Mark. 54(3), 68–81 (1990)

    Article  Google Scholar 

  8. De Rojas, C., Camarero, C.: Visitors’ experience, mood and satisfaction in a heritage context: evidence from an interpretation center. Tour. Manage. 29(3), 525–537 (2008)

    Google Scholar 

  9. Donald, R., Lehmann, A., Eugene, W., Claes F.: Customer Satisfaction, Market Share, and Profitability. Working paper, National Quality Research Center, University of Michigan (1993)

    Google Scholar 

  10. Ha, N.T.: Research on visitor satisfaction about Hanoi Walking Street. Univ. Econ.—Hanoi Natl. Univ. 9(2), 39–52 (2017)

    Google Scholar 

  11. Hai, T.D.: Decentralized Management of Cultural Heritage and Tourist Attractions. Hanoi University of Culture (2013)

    Google Scholar 

  12. Haider, W., Ewing, G.O.: A model of tourist choices of hypothetical Caribbean destinations. Leis. Sci. 12(1), 33–47 (1990)

    Article  Google Scholar 

  13. Hair J.H., Anderson R.E.: Análisis Multivariante. New Jersey: Madrid: Pearson Prentice Hall (2004)

    Google Scholar 

  14. Halstead, D., Hartman, D., Schmidt, L.: Multisource effects on the satisfaction formation process. J. Acad. Market. Sci. 115–129 (1994)

    Google Scholar 

  15. Hung, N.T.: Study on the satisfaction of foreign tourists with tourist destination Ho Chi Minh City. Sci. J. Giang Univ. 13(1), 1–5 (2017)

    Google Scholar 

  16. Ibrahim, E., Gill, J.: A positioning strategy for a tourist destination, based on analysis of customers’ perceptions and satisfactions. J. Tourism Anal.: Rev. Analisis Turistico 26, 131–151 (2005)

    Google Scholar 

  17. Lin, V.S., Qin, Y., Li, G., Wu, J.: Determinants of Chinese households’ tourism consumption: evidence from China Family Panel Studies. Int. J. Tourism Res. 2–3 (2021)

    Google Scholar 

  18. Mutinda, R., và Mayaka, M.: Application of destination choice model: factors influencing domestic tourists destination choice among residents of Nairobi, Kenya. Tourism Manage. 33(6), 1593–1597 (2012)

    Google Scholar 

  19. Naidoo, P., Ramseook-Munhurrun, P., Seebaluck, V.N.: Examining the structural relationships of destination image, perceived value, tourist satisfaction and loyalty: case of Mauritius. Procedia-Soc. Behav. Sci. 175, 252–259 (2015)

    Google Scholar 

  20. Naidoo, P., Ramseook-Munhurrun, P., Seegoolam, P.: An assessment of visitor satisfaction with nature-based tourism attractions. Int. J. Manage. Market. Res., 87–98 (2011)

    Google Scholar 

  21. Nga, V.T.C.: Research on the satisfaction of international visitors to Hoi An city (Doctoral dissertation) (2014)

    Google Scholar 

  22. Quynh, B.N., Thuy, T.T.: Evaluation of the development of night tourism products in Hanoi city. Sci. J.—Ho Chi Minh City Univ. Educ. Ho Chi Minh, 2–4 (2017)

    Google Scholar 

  23. Suanmali, S.: Factors affecting tourist satisfaction: an empirical study in the Northern part of Thailand. SHS Web Conf. 12(01027), 1–9 (2014)

    Google Scholar 

  24. Tosun, C., Timothy, D.J.: Arguments for community participation in the tourism development process. J. Tourism Stud. 14(2), 2–15 (2003)

    Google Scholar 

  25. Vien, N.C.: Research on Factors Affecting the Satisfaction of Community-Based Tourists in the Northwest Region. National Economics University, 11–145 (2020)

    Google Scholar 

  26. Vuong, T.Q.: Vietnamese Cultural Institution. Education Publishing House, Hanoi (2006)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Bui Thi Thu Loan .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2024 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Loan, B.T.T., Anh, D.C., Anh, D.T.M., Nhung, D.T.H., Phuong, D.T.M., Tinh, N.T. (2024). The Effect of Night-Time Economy on Travelers’ Satisfaction: A Case Study of Hanoi’s Old Quarter. In: Nguyen, T.H.N., Burrell, D.N., Solanki, V.K., Mai, N.A. (eds) Proceedings of the 4th International Conference on Research in Management and Technovation. ICRMAT 2023. Springer, Singapore. https://doi.org/10.1007/978-981-99-8472-5_26

Download citation

Publish with us

Policies and ethics