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Evidence from the Hospitality Industry in Vietnam on Emotional Intelligence, Employee Adaptability, and Job Satisfaction

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Proceedings of the 4th International Conference on Research in Management and Technovation (ICRMAT 2023)

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Abstract

The association among emotional intelligence, employee flexibility, and job satisfaction is examined in this study. in Vietnam's hospitality industry. The research demonstrates that high emotional intelligence positively impacts relationships with colleagues and customers, leading to better customer service and increased job satisfaction. Due to its positive effects on interpersonal interactions and customer service, emotional regulation is crucial for job satisfaction. Partial Least Square-Structural Equation Modeling (Smart PLS 3.2.8) is used to evaluate data from 164 respondents in the Vietnamese hotel business. The study emphasizes the value of emotional intelligence in the hospitality sector and the significance of taking these abilities into account when hiring managers.

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Author information

Authors and Affiliations

  1. International School, National University, Xuan Thuy Street, Ha Noi, Vietnam

    Tran Thi Thuy Anh

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  1. Tran Thi Thuy Anh
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Correspondence to Tran Thi Thuy Anh .

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Editors and Affiliations

  1. Centre for Post-Graduate Studies, Hanoi University of Industry, Hanoi, Vietnam

    Thi Hong Nga Nguyen

  2. Gillings School of Global Public Health, University of North Carolina at Chapel, Chapel HIll, NC, USA

    Darrell Norman Burrell

  3. Department of Computer Science and Engineering, CMR Institute of Technology, Hyderabad, Telangana, India

    Vijender Kumar Solanki

  4. Accounting and Auditing Faculty, Academy of Finance, Hanoi, Vietnam

    Ngoc Anh Mai

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Anh, T.T.T. (2024). Evidence from the Hospitality Industry in Vietnam on Emotional Intelligence, Employee Adaptability, and Job Satisfaction. In: Nguyen, T.H.N., Burrell, D.N., Solanki, V.K., Mai, N.A. (eds) Proceedings of the 4th International Conference on Research in Management and Technovation. ICRMAT 2023. Springer, Singapore. https://doi.org/10.1007/978-981-99-8472-5_11

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