Abstract
The hi-technological advancements, particularly in the high-tech sector, are currently experiencing rapid growth across various regions worldwide. The widespread use of mobile phones and the internet has been instrumental in driving these expansions, facilitating faster and more affordable communication exchanges. In Indonesia, the substantial number of internet users has had a profound impact on the proliferation of e-commerce, leading to a significant increase in online transactions. This research focuses on examining the factors that influence the performance of e-commerce in Surabaya, Indonesia, with a specific emphasis on knowledge management, technology readiness, organizational learning capability, and e-business adoption. The study involved 100 respondents, comprising owners or managers. The findings reveal that knowledge management, technology readiness, and organizational learning capability have a substantial influence on e-business adoption. Furthermore, e-business adoption significantly impacts e-business performance.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Abu-Musa, A. A. (2004). Auditing e-business: New challenges for external auditors. The Journal of American Academy of Business, 4(1), 28–41.
Al-Somali, S. A., Gholami, R., & Clegg, B. (2015). A stage-oriented model (SOM) for ecommerce adoption: A study of Saudi Arabian organizations. Journal of Manufacturing Technology Management, 26(1), 2–35.
Amoroso, D. (2001). E-business success factors, working paper, San Diego State University, La Jolla, CA.
Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182.
Bharadwaj, A. (2000). A resource-based perspective on IT capability and firm performance: An empirical investigation. MIS Quart., 24(1), 169–196.
Bose, R. (2003). Knowledge management-enabled health care management systems: Capabilities, infrastructure, and decision-support. Expert Systems with Applications, 24, 59–71.
Cagarra-Navarro, J. G., & Martinez-Conesa, E. A. (2007). E-business through knowledge management in Spanish telecommunications companies. International Journal of Manpower, 28(3/4), 298–314.
Cepeda, G., & Vera, D. (2007). Dynamic capabilities and operational capabilities: A knowledge management perspective. Journal of Business Research, 60(5), 426–437.
Choi, B., & Lee, H. (2002). Knowledge management strategy and its link to knowledge creation process. Expert Systems with Applications, 23(3), 173–187.
Chong, Yee-Loong, A., Ooi, K.-B., Bao, H. and Lin, B. (2014). Can e-business adoption be influenced by knowledge management? An empirical analysis of Malaysian SMEs. Journal of Knowledge Management, 18(1), 121–136.
Daghfous, A., & Al-Nahas, N. (2006). The role of knowledge and capability evaluation in e-business strategy: An integrative approach and case illustration. SAM Advanced Management Journal, 71(2), 11–22.
Davis, F. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–339.
Davis, J. M., Mora-Monge, C., Quesada, G., & Gonzalez, M. (2014). Cross-cultural influences on e-value creation in supply chains. Supply Chain Management: An International Journal, 19(2), 187–199.
Ferdinand, A. (2002). Structural Equation Modeling dalam. Penelitian Manajemen. Penerbit BP UNDIP.
Goh, S. C. (1998). Toward a learning organization: The strategic building blocks. SAM Advanced Management Journal, 63(2), 15–20.
Grant, R. M. (2013). Contemporary strategy analysis. 8th ed., John Wiley & Sons.
Guthrie, C., Fosso-Wamba, S., & Arnaud, J. B. (2021). Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown. Journal of Retailing and Consumer Services, 61, 102570.
Hafeez, K., Kay, H. K., & Robert, H. (2006). E-business capabilities model: Validation and comparison between adopter and non-adopter of e-business companies in UK. Journal of Manufacturing Technology Management, 17(6), 806–828.
Hsieh, C.-T., & Kienow, P. (2006). Relative prices and relative prosperity. The American Economic Review, 97(3), 562–585.
Hsu, R.-C., Lawson, D., & Lang, T.-P. (2007). Factors affecting knowledge management adoption of Taiwan small and medium-sized enterprises. International Journal of Management and Enterprise Development, 4(1), 30–51.
Indonesia Central Bank. (2022). Sinergi dan Inovasi Kebijakan Untuk Menjaga Stabilitas Sistem Keuangan dan Mendukung Pertumbuhan Ekonomi Nasional. Indonesia Central Bank.
Indonesian Central Statistics Bureau. (2021). Kota Surabaya Dalam Angka 2021. Indonesian Central Statistics Bureau.
Indonesian Central Statistics Bureau. (2022). Kota Surabaya Dalam Angka 2022. Indonesian Central Statistics Bureau.
Ke, W., & Wei, K. K. (2006). Organizational learning process: Its antecedents and consequences in enterprise system implementation. Journal of Global Information Management, 14(1), 1–23.
Kuan, Y. W. (2005). Critical success factors for implementing knowledge management in small and medium enterprise. Industrial Management & Data Systems, 105(3), 261–279.
Lee, C., Lee, G., & Lin, H. (2007). The role of organizational capabilities in successful e-business implementation. Business Process Management Journal, 13(5), 677–693.
Lim, C. (1999). A Meta-Analytic review of international tourism demand. Journal of Travel Research, 37(3).
Limpibunterng, T., & Johri, L. M. (2009). Complementary role of organizational learning capability in new service development (NSD) process. The Learning Organization, 16(4), 326–348.
Lin, H.-F. (2013). The effects of knowledge management capabilities and partnership attributes on the stage-based e-business diffusion. Internet Research, 23(4), 439–464.
Lin, H.-F., & Lee, G.-G. (2005). Impact of organizational learning and knowledge management factors on e-business adoption. Management Decision, 43(2), 171–188.
Lopez, S. P., Peon, J. M. M., & Ordas, C. J. V. (2005). Organizational learning as a determining factor in business performance. The Learning Organization, 12(3), pp. 227–45.
Maditinos, D., & Theriou, G. (2014). Knowledge management enabler factors and firm performance: An empirical research of the Greek medium and large firms. Paper presented at the International conference on applied business & economics ICABE.
Madu, C. N., & Madu, A. (2003). E-quality in an integrated enterprise. The TQM Magazine, 15(3), 127–136.
Mavondo, F. T. & Reisinger, Y. (February 2005). Travel anxiety and intentions to travel internationally: Implications of travel risk perception. Journal of Travel Research, 43(3), 212–225.
McAdam, R., & Reid, R. (2001). ‘SME and large organization perceptions of knowledge management: Comparisons and contrasts.’ Journal of Knowledge Management, 5(3), 231–241.
Merono-Cerdan, A. L., Soto-Acosta, P., & Lopez-Nicolas, C. (2008). Analysing collaborative technologies’ effect on performance through intranet use orientations. Journal of Enterprise Information Management, 21(1), 39–51.
Migdadi, M. M., Zaid, M. K. S. A., Al-Hujran, O. S., & Aloudat, A. M. (2016). An empirical assessment of the antecedents of electronic-business implementation and the resulting organizational performance. Internet Research, 26(3), 661–688.
Mishra, A. N., and Agarwal, R. (2010). Technological frames, organizational capabilities, and IT use: An empirical investigation of electronic procurement. Information Systems Research, 21(2), 249–270.
Navarro, F. D. (2007). Linking organizational learning and customer capital through an ambidexterity context: An empirical investigation in SMEs. The International Journal of Human Resource Management, 18(10).
Oliveira, D., Macada, A., & Oliveira, G. (2016). Business value of IT capabilities: effects on processes and firm performance in a developing country. Review of Business Management, São Paulo, 18(60), 245–266.
Pan, M.-J., & Jang, W. Y. (2008). Determinants of the adoption of enterprise resource planning within the technology-organization-environment framework: Taiwan’s communications industry. Journal of Computer Information Systems, 48(3).
Papazoglou, M. P., & Ribbers, P. M. A. (2006). E-Business: Organizational and technical foundations. John Wiley & Sons.
Polanyi, M. (1962). Personal knowledge: Towards a post-critical philosophy. University of Chicago Press.
Rakesh, S., & Khare, A. (2012). Impact of promotions and value consciousness in online shopping behaviour in India. Journal of Database Marketing & Customer Strategy Management, 19, 311–320.
Ranganathan, C., & Ganapathy, S. (2002). Key dimensions of business-to-consumer web sites, Information & Management, 39, (6), 457–465. https://Statista.com/statistics/958140/Indonesia-online-transaction-volume/
Rapp, A., Schillewaert, N., & Hao, A. (2008). The influence of market orientation on e-business innovation and performance: The role of the top management team. Journal of Marketing Theory and Practice, 16(1), 7–25.
Rodgers, J. A., Yen, D. C., & Chou, D. C. (2002). Developing e-business; a strategic approach. Information Management & Computer Security, 10(4), 184–192.
Rogers, E. M. (1983). Diffusion of innovations (3rd ed.). The Free Press.
Salwani, M. I., Marthandan, G., Norzaidi, M. D., & Chong, S. C. (2009). E-commerce usage and business performance in the Malaysian tourism sector: Empirical analysis. Information Management & Computer Security, 17(2), 166–185.
Tornatzky, L. G. & Fleischer, M. (1990). The processes of technological innovation. Lexington.
Tsironis, L. K., & Psychogios, A. G. (2012). Towards a systematic e-business excellence framework. International Journal of Innovation and Regional Development, 4(1), 28–43.
Wheeler, B. C. (2002). NEBIC: A dynamic capabilities theory for assessing net-enablement. Information Systems Research, 13(2), 125–146.
Wilkens, U., Menzel, D., & Pawlowsky, P. (2004). Inside the black-box: Analyzing the generation of core competencies and dynamic capabilities by exploring collective minds (An organizational learning perspective). Management Revue, 15(1), 8–16.
Wu, F., Mahajan, V., & Balasubramanian, S. (2003). An analysis of e-business adoption and its impact on business performance. JAMS, 31, 425–447.
Yeh, C. H., Lee, G. G., & Pai, J. C. (2012). How information system capability affects e-business information technology strategy implementation: An empirical study in Taiwan. Business Process Management Journal, 18(2), 197–218.
Zainun-Tuanmat, T., & Smith, M. (2011). The effects of changes in competition, technology and strategy on organizational performance in small and medium manufacturing companies. Asian Review of Accounting, 19(3), 208–220.
Zhu, K., & Kraemer, K. L. (2005). Post-adoption variations in usage and value of e-business by organizations: Cross-country evidence from the retail industry. Information Systems Research, 16, 61–84.
Zhu, K., Kreamer, K., & Xu, S. (2003). Electronic business adoption by European firms: A crosscountry assessment of the facilitators and inhibitors. European Journal of Information Systems, 12(4), 251–268.
Zhu, K., Kraemer, K., & Dedrick, J. (2004). Information technology payoff in ebusiness environments: An international perspective on value creation of ebusiness in the financial services industry. Journal of Management Information Systems, 21(1), 17–54.
Zhu, K., Kraemer, K., & Xu, S. (2006). The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on EBusiness. Management Science, 52(10), 1557–1576.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
About this chapter
Cite this chapter
Santoso, W., Sunyoto, H.K., Usmanij, P. (2023). Managing Intangible Resources on e-Commerce Msme Embracing Digital Era in Surabaya: A Test of Business Adoption as Mediation. In: Ratten, V. (eds) Entrepreneurship Research. Springer, Singapore. https://doi.org/10.1007/978-981-99-4452-1_5
Download citation
DOI: https://doi.org/10.1007/978-981-99-4452-1_5
Published:
Publisher Name: Springer, Singapore
Print ISBN: 978-981-99-4451-4
Online ISBN: 978-981-99-4452-1
eBook Packages: Business and ManagementBusiness and Management (R0)