A Unified Framework for Business Process Intelligence

Conference paper
Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 285)

Abstract

Enterprises are striving to cut down their cost and the same time maintains an expectable level of quality in service delivery to keep the competitive edge. Integral to that is an analysis of business processes in order to identify inefficiencies in the design as well as execution of processes. Subsequently, based on the analysis improvement actions are taken. The techniques to identify inefficiencies in process are categorized into two types, a priori (pre-execution) analysis and posterior (post-execution) analysis. This study focuses on posterior analysis, in which the data produced as a result of process execution are used to identify inefficiencies such as execution delay, and resource utilization. The aim of study is to analyze the existing work on business process improvement and build a unified framework for business process intelligence.

Keywords

Business process management Process improvement Business process improvement Workflow management system 

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Copyright information

© Springer Science+Business Media Singapore 2014

Authors and Affiliations

  1. 1.Department of Computer and Information SciencesUniversiti Teknologi PetronasSeri IskandarMalaysia

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