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Survey on Product Review Sentiment Classification and Analysis Challenges

  • Mubarak Himmat
  • Naomie Salim
Conference paper
Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 285)

Abstract

There is no doubt that the process of using the internet to post comments and to get others’ comments has become a common daily practice on the Web. Nowadays, a huge amount of information is available on the internet. The data which is posted by users and customers who visit these websites every day contain significant information. Some companies ask their customers about a product or services, for feedback analysis and to evaluate the satisfaction ratio of their products and services. The reviews by customers of products are rapidly growing. This paper provides ground knowledge and covers the most important scholarly papers and research that have been done in the area of sentiment analysis and the classification of opinion. This work presents opinion definitions and more detailed opinion classifications, and explains the related topics. This review will provide an introduction to the most common and significant information related to sentiment analysis, and it will answer many questions that have been asked in opinion mining, analysis, classifications and challenges.

Keywords

Opinion mining Text mining Sentiment classification Customer reviews 

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Copyright information

© Springer Science+Business Media Singapore 2014

Authors and Affiliations

  1. 1.Faculty of ComputingUniversiti Teknologi MalaysiaSkudaiMalaysia

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