Transfer of Training of An Educational Serious Game: The Effectiveness of the CASHIER TRAINER

  • E. A. P. B (Esther) Oprins
  • J. E (Hans) Korteling
Part of the Gaming Media and Social Effects book series (GMSE)


We investigated the transfer of training of a stand-alone educational serious game supported with automated feedback and instruction compared to conventional on-the-job training (OJT). If transfer of training is sufficiently high, these types of games could reduce time-consuming and expensive OJT saving instructional personnel. In a case study with such a game, the CASHIER TRAINER supported with an ITS, we compared performance and competence of new cashier employees at the workplace in two matched groups: (a) experimental group: acquiring cashier skills in the game CASHIER TRAINER; (b) control group: acquiring cashier skills in conventional OJT. Performance and competence were measured by observation and by self-assessment. The results showed that performance and competence were at least as high and even higher on certain aspects for the CASHIER TRAINER than for the OJT condition. Thus, transfer of training with the CASHIER TRAINER was positive in comparison with OJT. Specifically, non-regular tasks which could be trained with gaming more often and structured than in OJT were performed better. It seems that automated feedback in stand-alone educational serious games for procedural tasks, if well-designed, could replace human tutoring to a certain extent.


Evaluation Educational games  Instructional games Serious games Intelligent tutoring Training effectiveness  Instructional effectiveness Training simulation Transfer of trainingTransfer of training 



This study was a Knowledge Transfer Project of the research program Games for Training and Entertainment (GATE) which was supported by the Dutch ICT-Regie and NWO. We would like to thank Jutten Simulation for using the game CASHIER TRAINER as a case in this study. We also would like to thank the retail company Sligro Foodgroup n.v. in The Netherlands for making it possible to collect data in their EMTÉ supermarkets.


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Copyright information

© Springer Science+Business Media Singapore 2014

Authors and Affiliations

  • E. A. P. B (Esther) Oprins
    • 1
  • J. E (Hans) Korteling
    • 1
  1. 1.TNODelftThe Netherlands

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