Abstract
Total Quality Management (TQM) is a systematic approach to the management of an organization. TQM focuses on improving the quality of the products of a company, including goods and services, by continuously improving organizational processes. The purpose of this paper is to study the 14 Deming’s quality principles and analyze the cause-effect relationship among them to improve the TQM process. No research is reported on such a relationship in TQM. To fill this gap, DEMATEL technique is used to understand the cause-effect of the 14 Deming’s principles. DEMATEL is a semi-qualitative Multi-Criteria Decision Making (MCDM) technique. By this, it can be analyzed and understand what are the principles which need more control. By controlling this cause group principle, practitioners can control effectively to the effect group principles. In the implementation of TQM, this cause-effect analysis has been recommended to the manufacturing and service industry as a new focus area.
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Agarwal, S., Agrawal, V., Dixit, J.K., Agrawal, A.M. (2021). Analyzing the Cause-Effect Relationship Among Deming’s Quality Principles to Improve TQM Using DEMATEL. In: Phanden, R.K., Mathiyazhagan, K., Kumar, R., Paulo Davim, J. (eds) Advances in Industrial and Production Engineering. Lecture Notes in Mechanical Engineering. Springer, Singapore. https://doi.org/10.1007/978-981-33-4320-7_9
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