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Prioritization of Factors Affecting Government Employees’ Acceptance of EDMS Using the Analytic Hierarchy Process (AHP) Method

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Computational Science and Technology

Part of the book series: Lecture Notes in Electrical Engineering ((LNEE,volume 724))

Abstract

Document management (DM) is fundamentally one of the most effective approaches applied in managing information flow in an organization. In reality, the utilization of an electronic document management system (EDMS) is depicted essentially when documents are used as memory storage for companies and record-keeping portals that document how operations are achieved. Consequently, the study aimed to respond to the recommendation of McLeod et al. (Arch Manuscr 39:66–94, 2011 [5]) to explore the predictors of EDMS implementation to advise on planning the successful use of EDMS programs. The first objective was to develop a new theoretical model based on the unified theory of acceptance and use of technology (UTAUT) to study the user acceptance and adoption of the EDMS among government employees. The second objective was to determine the factors affecting EDMS acceptance and adoption among government employees that should be given priority using the analytic hierarchy process (AHP) methods. The third objective was to determine whether the constructs of UTAUT influence behavioral intention to use EDMS among government employees. The research employed a systematic review that was developed to identify different factors affecting government employees’ acceptance and adoption of EDMS. The critical success factors were generated based on four levels of UTAUT from 15 articles. The study’s results, from the systematic review, yielded 40 factors that influenced the use of EDMS among government employees.

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Authors and Affiliations

  1. Knowledge Technology Research Unit, Universiti Malaysia Sabah, Jalan UMS, 88400, Kota Kinabalu, Sabah, Malaysia

    Bridget Geoffrey Lojonon & Rayner Alfred

Authors
  1. Bridget Geoffrey Lojonon
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  2. Rayner Alfred
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Correspondence to Rayner Alfred .

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Editors and Affiliations

  1. Faculty of Computing and Informatics, Universiti Malaysia Sabah, Kota Kinabalu, Sabah, Malaysia

    Rayner Alfred

  2. Research Center for Entertainment Science, Japan Advanced Institute of Science and Technology, Nomi, Ishikawa, Japan

    Hiroyuki Iida

  3. Faculty of Computer Science and Information Technology, Department of Informatics, Universitas Mulawarman, Samarinda, Kalimantan Timur, Indonesia

    Haviluddin Haviluddin

  4. Department of Environmental Management, Faculty of Environment, Society and Design, Lincoln University, Christchurch, New Zealand

    Patricia Anthony

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Geoffrey Lojonon, B., Alfred, R. (2021). Prioritization of Factors Affecting Government Employees’ Acceptance of EDMS Using the Analytic Hierarchy Process (AHP) Method. In: Alfred, R., Iida, H., Haviluddin, H., Anthony, P. (eds) Computational Science and Technology. Lecture Notes in Electrical Engineering, vol 724. Springer, Singapore. https://doi.org/10.1007/978-981-33-4069-5_29

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  • DOI: https://doi.org/10.1007/978-981-33-4069-5_29

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-33-4068-8

  • Online ISBN: 978-981-33-4069-5

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