Abstract
We introduce PKT Logistics Group Sdn Bhd. (PKT) and its CEO: Dato’ Michael B. Y. Tio (DMT) as a successful Malaysian knowledge creating service company. We examine how PKT designed and adapted the knowledge-creating system into their company’s philosophy towards business operation, thereby innovating service and acquiring more of the global market. This chapter is structured as follows: reviewing the background and the outline of PKT Logistics, introducing DMT’s entrepreneurship and policies in the development of PKT, DMT’s leadership, examining the Facebook community as a success factor for a knowledge creating service company, the future vision of PKT, the analysis of DMT’s entrepreneurship and briefly summarizing.
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Acknowledgements
The authors gratefully acknowledge the contributions and the warm cooperation of the PKT Logistics Group Sdn Bhd (PKT) for their valuable practical data. The authors also acknowledge the Institute for Management and Business Research (IMBRe) of University Utara Malaysia (UUM) for awarding us with the AgensiLr (DN) Grant 777371/6655 to carry out this research project.
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Belal, H.M., Hasan, Q., Nordin, N., Kosaka, M. (2020). Dato Michael Tio and PKT Logistics—A Knowledge Creating Service Company Growing into a Global Logistics Company. In: Wang, J., Kosaka, M., Xing, K., Bai, H. (eds) Entrepreneurship in the Asia-Pacific: Case Studies. Springer, Singapore. https://doi.org/10.1007/978-981-32-9362-5_7
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DOI: https://doi.org/10.1007/978-981-32-9362-5_7
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