Fuji Xerox—Manufacturer Managed Equipment Service

  • Masaru Takeda
  • Michitaka KosakaEmail author


Maintenance services or parts exchange services have been carried out in manufacturing industries, such as the elevator or computer industry, as “add-on” services with products (Sumi and Kitatani in Progressive trends of knowledge and system based science for service innovation. IGI global, pp 237–257, 2013). However, service dominant logic (SDL) by Lusch and Vargo (The Service-Dominant Logic of Marketing. M.E. Sharp, pp 406–420, 2006) or other research related to servitization in manufacturing industries have insisted that products are parts of services and value creation for customers is the most important issue in the servitization of manufacturing industries.


Business Process Customer Satisfaction Manufacturing Industry Software Product Line Output Device 
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Copyright information

© Springer Science+Business Media Singapore 2016

Authors and Affiliations

  1. 1.Corporate Market & Business StrategyFuji Xerox Co., Ltd.TokyoJapan
  2. 2.School of Knowledge ScienceJapan Advanced Institute of Science and TechnologyNomiJapan

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