Fuji Xerox—Manufacturer Managed Equipment Service
Maintenance services or parts exchange services have been carried out in manufacturing industries, such as the elevator or computer industry, as “add-on” services with products (Sumi and Kitatani in Progressive trends of knowledge and system based science for service innovation. IGI global, pp 237–257, 2013). However, service dominant logic (SDL) by Lusch and Vargo (The Service-Dominant Logic of Marketing. M.E. Sharp, pp 406–420, 2006) or other research related to servitization in manufacturing industries have insisted that products are parts of services and value creation for customers is the most important issue in the servitization of manufacturing industries.
KeywordsBusiness Process Customer Satisfaction Manufacturing Industry Software Product Line Output Device
- Kosaka M (2012) A service value creation model and the role of ethnography. In: An ethnography of global landscapes and corridors. InTech, pp 109–130Google Scholar
- Lusch RF, Vargo SL (2006) Service dominant logic as a foundation for a general theory. In: The service-dominant logic of marketing. M.E. Sharp, pp 406–420Google Scholar
- Sumi T, Kitatani T (2013) trends and issues in service business innovations in Japanese manufacturing industry (Chap. 13). In: Kosaka M, Shirahada K (eds) Progressive trends of knowledge and system based science for service innovation. IGI global, pp 237–257Google Scholar