DuctAir—Service Innovation for Value Add

  • Ke XingEmail author
  • Martin Belusko
  • Gunwoo Min


By its very nature, servitization is an innovative process that mixes service content in a system to complement the functions and add value to a product (Lee and Abuali in Int J Adv Manuf Technol 52: 161–1173, 2011). For the customer, servitization introduces extra features to make a seemingly commoditized product differentiated from those of competitors, giving them a sense of getting something more.


Energy Efficiency Service Innovation Service Offering Business Growth Premium Product 
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Copyright information

© Springer Science+Business Media Singapore 2016

Authors and Affiliations

  1. 1.School of EngineeringUniversity of South AustraliaAdelaideAustralia

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