Advertisement

Improving the Quality of Technical Education Through International Standardization: The Case of Coast Institute of Technology, Kenya

  • Genevieve Wanjala
  • Joseph M. Malechwanzi

Abstract

The quest for quality technical education is today inextricably bound up with the processes and impact of globalization. Therefore, technical institutions need to improve the quality of instruction if they are to be significant players in the world’s economic arena. Although the debate on the attributes of quality education is still in progress, quality teaching and learning can best be described by performance outcomes in the classroom environment and a persisting change in performance that results from experience and interaction with the world. Nevertheless, the ISO 9001:2008 concept of quality, where quality is evaluated in terms of customer satisfaction, has been adopted by many learning institutions with a general feeling that ISO 9001:2008 is more applicable to institutions offering service-oriented training, as opposed to subject-oriented teaching. This chapter argues that when ISO 9001:2008 standards documented on curriculum implementation policy manual are followed by teachers, they may cause a positive change to student academic performance. It examines the efforts that have been undertaken to improve the quality of teaching and learning in technical education and focuses on the Coast Institute of Technology (CIT) as one of the educational institutions that have embraced and included ISO 9001 implementation in their programs of instruction and thus provides empirical evidence of the causal relationship between ISO standardization and improved academic performance through the following research questions: What is the level of awareness of students and teachers at CIT on ISO 9001:2008 standards? To what extent are ISO 9001:2008 standards on curriculum implementation procedures followed by CIT teachers? In what ways have ISO 9001:2008 standards influenced students’ academic performance in Coast Institute of Technology?

Keywords

Quality Standardization Internal efficiency Technical education Kenya 

Abbreviations and Acronyms

CIT

Coast Institute of Technology

ISO

International Organization for Standardization

KNEC

Kenya National Examinations Council

QMS

Quality Management System

UK

United Kingdom

References

  1. Berggren, B. K. E., Wellemets, U. G., & Gustafsson, R. (2001). Experiences from implementing ISO 9000 in small enterprises. TQM Magazine, 13(4), 232–246.CrossRefGoogle Scholar
  2. Bray, M., Clarke, P. B., & Stephens, D. (1986). Education and society in Africa. London: Edward Arnold.Google Scholar
  3. Chin, K. S., Poon, G. K. K., & Pun, K. F. (2000). The critical maintenance issues of the ISO 9000 system: Hong Kong manufacturing industries’ perspective. Work Study, 49(3), 89–99.CrossRefGoogle Scholar
  4. Fuentes, C. M., Benavent, B. F., Angeles Escribá Moreno, M., Cruz, G. T., & Pardo del Val, M. (2000). Analysis of the implementation of ISO 9000 quality assurance systems. Work Study, 49(6), 229–241.CrossRefGoogle Scholar
  5. Chary, S. N. (2004). Production and operations management (3rd ed.). New Delhi: Tata McGraw-Hill.Google Scholar
  6. Cole, K. (1997). General systems theory: Foundations, development and application. New York: George Braziller.Google Scholar
  7. Creswell, J. (2008). Educational research: Planning conducting and evaluating quantitative and qualitative research. Prentice Hall: Pearson Merrill.Google Scholar
  8. Cullen, J., Joyce, J., Hassall, T., & Broadbent, M. (2003). Quality in higher education: From monitoring to management. Quality Assurance in Education, 11(1), 5–14.CrossRefGoogle Scholar
  9. Gotzamani, K. D., & Tsiotras, G. D. (2002). The true motive behind ISO 9000 certification. International Journal of Quality & Reliability Management, 19(2), 151–169.CrossRefGoogle Scholar
  10. International Standard. (2008). Quality management system – requirements (4th ed.). 2008-11-15: Reference number ISO 9001(E).Google Scholar
  11. Kaplan, R. S., & Norton, D. S. (1996). The balanced scorecard. Boston: Harvard Business School.Google Scholar
  12. Karimi, F. K. (2008). Factors contributing to academic performance of students in a private university in Kenya. Pretoria: UNISA. D.Ed. Thesis, Promoter-Prof. E.O. Mashile.Google Scholar
  13. Kenya Bureau of Standards. (2007). Implementation of ISO 9000 standard handbook. KEB training and advisory services. Nairobi: KEBS.Google Scholar
  14. Ministry of Planning and National Development. (2008). Kenya vision 2030:2008. A globally competitive and prosperous Kenya. Nairobi: Government Printers.Google Scholar
  15. Naser, G., Ünsalan, D., Tekoğul, N., & Stuer-Lauridsen, F. (2008). Effect of ISO 9001 certification on performance in Egypt. Journal Cleaner Production, 16(3), 350–358.CrossRefGoogle Scholar
  16. Oakland J. (2000). Total quality management a text with cases (3rd ed.). Butterworth: Hienemann.Google Scholar
  17. Pan, J. N. (2003). A comparative study on motivation for and experience with ISO 9000 and ISO 14000 certification among far eastern countries. Industrial Management & Data Systems, 103(8), 564–578.CrossRefGoogle Scholar
  18. Ross, K. N. (2002). Cross national studies of quality of education: Planning their design and managing their impact. Paris: IIEP.Google Scholar
  19. Saunders, M., Lewis, P., & Thohnhill, A. (2007). Research methods for business students (4th ed.). London: Prentice Hall.Google Scholar
  20. Low, S. P., & Omar, H. F. (1997). The effective maintenance of quality management systems in the construction industry. International Journal of Quality & Reliability Management, 14(8), 768–790.CrossRefGoogle Scholar
  21. Wahid, R. A., & Corner, J. (2007). Critical success factors and problems in ISO 9000 maintenance. International Journal of Quality & Reliability Management, 26(9), 881–893.Google Scholar
  22. Wanjala, G. (2015). Instructional supervision. School of education. Nairobi: University of Nairobi.Google Scholar
  23. Williams, J. A. (2004). The impact of motivating factors on implementation of ISO 9001:2000 registration process. Management Research News, 27(1/2), 74–84.CrossRefGoogle Scholar
  24. Woods, M. (2002). Improving quality in education London. London: Falmer Press.Google Scholar

Copyright information

© Springer Science+Business Media Singapore 2016

Authors and Affiliations

  1. 1.University of NairobiNairobiKenya
  2. 2.Coast Institute of TechnologyVoiKenya

Personalised recommendations