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CONQUAS Critical Success Factors

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Project Quality Management

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Abstract

There are a large number of factors determining the workmanship quality of contractors who are expected to perform better and better in terms of their CONQUAS scores. However, contractors can only manage a certain number of factors simultaneously. The vast amount of factors needs to be reduced to some manageable few but critical ones before proper measures can be taken to enhance the CONQUAS score. In addition, the success factors are in the nature of competing limited resources—money, manpower, time and management efforts; investing more on some factors often means less on others. It is thus necessary to identify the vital factors and to allocate sufficient resources to those which are the most likely to yield a maximal outcome of high CONQUAS score.

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  1. Department of Building, National University of Singapore, Singapore, Singapore

    Sui Pheng Low & Joy Ong

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Low, S.P., Ong, J. (2014). CONQUAS Critical Success Factors. In: Project Quality Management. Springer, Singapore. https://doi.org/10.1007/978-981-287-074-2_4

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  • DOI: https://doi.org/10.1007/978-981-287-074-2_4

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