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The Impact of IT Capabilities on Competitive Advantage

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Advances in Information Communication Technology and Computing

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 628))

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Abstract

The hospitality industry is an emerging sector globally and requires both attention and technology investment. Hence, the purpose of this study was to look into how IT capabilities affect hotels’ ability to compete. The 153 respondents for the survey included managers, members of the kitchen crew, receptionists, and ICT managers from the 31 hotels in Tamale, Ghana. The association between IT capacity and competitive advantage was established using a quantitative research approach. Websites, IT systems, and IT infrastructure were all employed in the study to represent IT competence as an independent variable. According to the study, competitive advantage is significantly enhanced by websites, IT infrastructure, and IT systems. In light of this, it was determined that IT capacity has a direct, favorable, and significant link with competitive advantage.

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Author information

Authors and Affiliations

  1. Minerals Commission, Accra, Ghana

    Ahmed Tijani

  2. Tamale Technical University, Tamale, Ghana

    Mohammed Majeed

  3. Ghana Communication Technology University, Accra, Ghana

    Asare Charles

  4. University for Professional Studies, Accra, Ghana

    Nana Arko-Cole

Authors
  1. Ahmed Tijani
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  2. Mohammed Majeed
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  3. Asare Charles
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  4. Nana Arko-Cole
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Correspondence to Ahmed Tijani .

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Editors and Affiliations

  1. Government Engineering College, Bikaner, India

    Vishal Goar

  2. Government Engineering College, Bikaner, India

    Manoj Kuri

  3. Malaviya National Institute of Technology, Jaipur, India

    Rajesh Kumar

  4. University of the Ryukyus, Nishihara, Japan

    Tomonobu Senjyu

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Tijani, A., Majeed, M., Charles, A., Arko-Cole, N. (2023). The Impact of IT Capabilities on Competitive Advantage. In: Goar, V., Kuri, M., Kumar, R., Senjyu, T. (eds) Advances in Information Communication Technology and Computing. Lecture Notes in Networks and Systems, vol 628. Springer, Singapore. https://doi.org/10.1007/978-981-19-9888-1_2

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