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Contactless Hospitality Technology in Post-COVID-19 Era: Future Research Clusters

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Technology Application in Aviation, Tourism and Hospitality

Abstract

The global travel, tourism and hospitality sector is facing the effect of pandemic COVID-19 outbreak. Health and the safe of travelers’ issue has become the critical focus and crucial in hospitality recovery plan. The sudden COVID-19 outbreak has led to accelerated adoption of technology for both travelers and hospitality service providers. This chapter aims to explore type of contactless technology used in hospitality industry and proposed a research cluster for future research agenda. Among the technology discuss in this chapter are Virtual Reality, Chatbots, Robotic, contactless payment, voice search, mobile check-in, recognition technology and many more.

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Author information

Authors and Affiliations

  1. Technical Foundation/Aviation Management Section, Universiti Kuala Lumpur—Malaysian Institute of Aviation Technology (UniKL MIAT), Selangor, Malaysia

    Nor Aida Abdul Rahman

  2. Tourism Consultant Network, The Tourism Society, London, UK

    Azizul Hassan

  3. Faculty of Technology Management, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia

    Md Fauzi Ahmad

  4. Universiti Kuala Lumpur—Malaysian Institute of Aviation Technology (UniKL MIAT), Selangor, Malaysia

    Reshminder Kaur Satvindar Singh

Authors
  1. Nor Aida Abdul Rahman
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  2. Azizul Hassan
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  3. Md Fauzi Ahmad
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  4. Reshminder Kaur Satvindar Singh
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Corresponding author

Correspondence to Nor Aida Abdul Rahman .

Editor information

Editors and Affiliations

  1. Tourism Consultants Network, the Tourism Society, London, UK

    Azizul Hassan

  2. Malaysian Institute of Aviation technology (UniKL MIAT), Universiti Kuala Lumpur, Subang, Selangor, Malaysia

    Nor Aida Abdul Rahman

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© 2023 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

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Rahman, N.A.A., Hassan, A., Ahmad, M.F., Singh, R.K.S. (2023). Contactless Hospitality Technology in Post-COVID-19 Era: Future Research Clusters. In: Hassan, A., Rahman, N.A.A. (eds) Technology Application in Aviation, Tourism and Hospitality. Springer, Singapore. https://doi.org/10.1007/978-981-19-6619-4_13

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